Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Sr. Customer and Dealer Services Manager

Company Robert Half Technology
Wage Not specified
Location United States, Colorado, Boulder
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/12/2008
Description
Overview: The SAS/CV Customer Service Manager provides overall leadership, direction and training to ensure the Customer Service resources assigned to Consumer Direct Sales, International Distributor and Dealer Services effectively support the Strategic and financial goals of the Sales department.Key Responsibilities:• Serves as 1 of the 2 the key representatives and primary contact for Customer Service between the Sales, Supply Chain functions, IT, assigned staff and the assigned customer base. • Develops and maintains an excellent working relationship with the other CS Mgr and Sr. Business Analyst to insure consistency and teamwork.• Provides overall leadership to the execution of order management and system utilization: customer profiles, entry, confirmations, back order notices, allocation, order maintenance, reporting and issue resolution. Insures all order management functions are closely linked to and comply with all financial policies, programs and, requirements.• Directly responsible for the supervision of employees, including hiring, scheduling, mentoring, setting and continually evaluating performance. Direct reports: 5-8. Prepares and conducts annual performance reviews.Initially: June 2008o International (Pacific Rim) Distributors o Consumer Direct Sales• Focuses the team on a continuous process improvement effort. Leads the definition of functional requirements, process, implementation and execution of the customer services functions for direct sales. Serves as one of the key contacts along with the Sr. Business Analyst for IT in the development of Direct Sales applications.• Leads the resolution of all customer order issues escalated by accounts, direct consumers and sales personnel.• Works closely with the Sr. Business Analyst to define, implement and manage all allocation rules, criteria and procedures.• Provides overall management for the Returns Authorization and Warranty/Repair programs in the United States and Canada for Direct Sales, International Distributors and dealers.• Performs special projects as assigned.df-tc

Experience/Skills
Qualifications:• Effective communication skills, both written and verbal, for successful interaction with customers and co-workers effectively maintaining a professional, positive & cooperative manner at all times. A proven ability to communicate information and ideas to others in an understandable manner. The ability to comprehend and understand new information. The ability to be straight forward, candid while setting a professional standard for treating others with dignity and respect• Demonstrated ability to work on projects to achieve objectives/goals by working with and through cross-functional teams• Leadership skills to develop, evaluate, create and maintain a working environment where employees are motivated to ensure goals are attained. The ability to develop and manage performance improvement action plans and take action as necessary. Comfortable working with multiple functional groups within a matrix management process• Ability to understand and manage statistical and process analysis, inventory management and scenario planning/modeling tools. Proven ability to influence and tactfully gain consensus across organization and customer boundaries is essential• Order management, allocation and shipping systems application knowledge• A minimum of 4 years Customer Service management experience• Previous experience working with order, inventory, forecasting, reservation, allocation and shipping applications. Effective software skills including excel and word.• Previous Direct to Consumer Management Experience

Other desired skills:
Sr. Customer and Dealer Services Manager
This job has expired.