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Job Information
Job title

Sr. Helpdesk Analyst (#3705639)

Company ADECCO TECHNICAL - DELAWARE
Wage Not specified
Location United States, Delaware, Wilmington
Employment type Contract to Perm
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 3/19/2005
Description
Helpdesk Troubleshoot networking issues such as: no IP connectivity, no domain connectivity. Configure networking LAN settings, dial-up PPP and VPN settings in Wins9x, NT, 2000, XP. Troubleshoot Lotus Notes problems such as: lack of server connectivity, corrupted files, lost data, access control problems, etc. Installation, configuration, and testing of Lotus Notes 6 client software for single and multiple users. Troubleshoot remote computing problems such as: Inability to connect via PPP, inability to connect via Aventail, inability to connect from alternate location. Ability to clearly define scope and root cause of problems with limited information from user. Use remote control software (Timbuktu & NetMeeting) to troubleshoot end-user problems in a timely manner. Utilize information resources to find answers and implement solutions to problems. Able to work closely with escalated support people and determine time to escalate problems. Organize information needed to complete routine tasks. Troubleshooting of network printing problems such as: jammed queues, lack of printer connectivity, incorrect drivers, postscript errors, etc. Hardware troubleshooting and escalation of potential hardware problems with desktops, laptops, monitors, docking stations, ethernet cards, attached printers, and scanners. Communication skills to diffuse tense situations and calm down irate customers.You may apply directly with ?id=3705639df-tc

Experience/Skills
See Above

Other desired skills:
Sr. Helpdesk Analyst (#3705639)
This job has expired.