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Job Information
Job title

Sr. Helpdesk Coordinator

Company Ajilon
Wage between $0.00 - $0.00 Annually
Location United States, Kentucky, Fort Knox
Employment type 9+ Month Contract
Education Not Specified
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 11/7/2007
Description
With over 60 offices in North America, Ajilon Consulting has provided a full spectrum of IT services to our clients in various industries for over 35 years. An industry leader in IT business solutions, we know that talent and skill are what build success, so we look for top notch, experienced IT professionals to join our team.

We are looking for a Senior Help Desk Coordinator position within the Customer Service Center (CSC) Team. As a senior team member the responsibilities are to respond to and diagnose problems through discussions with remote users located at Fort Knox and other locations throughout the United States, Hawaii, Puerto, Virgin Islands, Korea, Germany, etc. Population served is approximately 22,000 personnel/staff to include Department of the Army civilians, military and contractor personnel. These duties include problem recognition, research, isolation, and recommendations on resolution procedures/steps. This team member is typically capable to resolve more complex problems immediately, while more complex problems are escalated to subject matter experts (developers/engineers/etc.). As a team member may participate in in-depth investigative efforts into more complex problem types to further assist or resolve problems and provide detailed instructions to be shared with the entire team. May also participate in the development of testing efforts to ensure instructions, processes and functionality requirements are achieved.

This team member would be required to provide training and assistance to
junior level personnel on the CSC team. This position is also required
to work shifts in a 3X7 operational environment. The selected
candidates may be called upon to travel, but will be less than 5%.
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Experience/Skills
Requirements:

- Minimum three years of Industry Knowledge. Prior Army Recruiting
experience is a major plus.
- Minimum four (4) years experience in Personal Computer
hardware/software maintenance and Help Desk support.
- Knowledge of industry help desk software (e.g. Remedy, CA Unicenter
Help Desk, etc.) and problem reporting capabilities.
- Good oral and written communication skills as well as interpersonal
skills.
- Ability to provide training to others in learning help desk
operations.
- Ability to perform testing on user instructions, processes and
functionality requirements.
- Ability to conduct in-depth investigative efforts into complex
problem types in order to support resolution of customer calls.
- Ability to quickly develop new job-specific skills.
- Ability to develop instructions in a logical, detailed flow.
- Knowledge of Microsoft Office is required.
- Willingness to perform shift work and on occasion may be required to
work additional hours beyond normal shift and also on weekends.
- Help Desk Professional certification is required along with A+ and N+
certifications. Higher level Microsoft training/certifications would be
a major plus.
- Knowledge of ISO process and documentation standards is preferred.
- Must be a US Citizen.
- Must either have (certified within the past two years) or be able to
obtain an IT2 security clearance.

Other desired skills:
Helpdesk
This job has expired.