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Job Information
Job title

Sr. Support Engineer

Company 5 Point Services
Wage between $0.00 - $0.00 Annually
Location United States, Texas, Austin
Employment type Full Time
Education Some College
Year Experience 1 - 2 Years of Practical Experience
Travel Not Specified
Published on 10/20/2007
Description
5 Point Services LLC. is an Austin IT recruiting firm located in the Arboretum area of Northwest Austin. We offer direct hire, contract to hire & contract recruiting services with unique specialty in SW Development, Database Technologies, IT Infrastructure, and Professional Services.

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Apply to: 5pointjobs@5pointservices.com
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This exciting, young company is doing extremely well & making it into the press! They're in the "human capital" technology space which is one of the hottest & growing businesses out there. Their powered social media links companies & people together to share & solve business & technology problems. It's the wave of the future. (Blogs, wiki=E2=80=99s etc.) This company is well funded and has a great reputation in Austin.

Job Description/Responsibilities:

The support team in this organization will be supporting internal developers. This is very different than supporting end-users & the individuals we interview should have this exact experience at some point in their career. The developer support reps must understand programming and must be able to maintain their end of a conversation with a customer's engineer. This person will need to have a solid understanding of how the software product works and specifically, how a developer would integrate the company software into a customer=E2=80=99s web applications.

REQUIREMENTS:

Experience supporting multiple developers in a deadline driven environment

Experience programming including web based technology such as HTML, PhP and potentially, some back-end development experience with SQL and databases such as SQL & Oracle.

Experience building web-based applications; this may be in a client environment or perhaps, on your own. You should have examples.

Experience with the key aspects of supporting customer development teams such as the following:

Experience and knowledge of technology at a base code level.

Experience supporting a variety of clients, (3rd party) & their unique SW technologies & environments; this would include the skills to understand who's technology/code is "at fault" which will cause difficulties in implementation & successful use of product.

Experience & understanding of the cradle to grave implementation including requirements gathering & analysis, project management/scoping/specking, implementation/deployment and training/follow-up.

Experience in understanding optimization issues and experience in problem solving.

Pluses:

Experience specifically working with ISV's, (independent software vendors) who are implementing their proprietary technology into the new client technology.

Experience working with Enterprise SW.

Understanding of partnerships, including resellers,

Example: Database product is sold to SW vendors & then the ISV's have their development team integrate the database product(s) into their own SW and then sell to their clients. df-tc

Experience/Skills
Experience building web-based applications; this may be in a client environment or perhaps, on your own. You should have examples.

Experience with the key aspects of supporting customer development teams such as the following:

Experience and knowledge of technology at a base code level.

Experience supporting a variety of clients, (3rd party) & their unique SW technologies & environments; this would include the skills to understand who's technology/code is "at fault" which will cause difficulties in implementation & successful use of product.

Experience & understanding of the cradle to grave implementation including requirements gathering & analysis, project management/scoping/specking, implementation/deployment and training/follow-up.

Experience in understanding optimization issues and experience in problem solving.

Other desired skills:
programming, support engineer, SQL, Oracle, HTML
This job has expired.