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Job Information
Job title

Sr. Technical Support Engineer

Company Spherion
Wage Not specified
Location United States, California, San Jose
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/6/2007
Description
SPHERION is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.

To help us continue driving their business forward, our client is in search of an experienced Sr. Technical Support Engineer at their San Jose, CA location. APPLY TODAY, if your background includes:

Essential Duties and Responsibilities:
Candidate will provide a multi level technical support function in a 24x7 enterprise focusing on diagnosing, reproducing and fixing software and hardware issues. This position will resolve customer problems reported via the telephone, web, E-mail, and/or remote monitoring. Responsible for all level of customer interaction in a 24x7 call center environment diagnosis, problem reproduction and ultimate resolution. Initiate, track and resolve customer issues utilizing the latest tools and technical infrastructure. Create reproducible test cases, file bug reports, and coordinate delivery of fixes. Responsible for case level documentation and authoring knowledge base articles. Responsible for managing customer expectations by keeping all case details up to date in CRM system.

Qualifications/Experience:
BS in Computer Science, Electrical Engineering or related field
5+ years in a high tech environment with 3+ years experience in system administration or senior levels of technical support
Experience in a start-up environment desired
Knowledge of CRM call center systems (Oracle) and interface processes
Experience troubleshooting and interfacing with storage systems, both NAS and SAN
Experience in storage protocols (CIFS, NFS), back-up applications and data migration tools
Experience in working with UNIX (Solaris, IBM-AIX, HP-UX, Linux) and Windows (NT/2K/XP).
Hands-on networking experience and troubleshooting

Desired (But not required)
Familiarity with SNMP and management frameworks such as HP OpenView and Tivoli

Spherion Professional Services is a core business unit of Spherion Corporation (NYSE:SFN), which provides recruitment, outsourcing and technology services. Spherion helps companies efficiently plan, acquire and optimize talent to improve their bottom line. Visit the Companys Web site at '>df-tc

Experience/Skills
BS in Computer Science, Electrical Engineering or related field

5+ years in a high tech environment with 3+ years experience in system administration or senior levels of technical support


Other desired skills:
BS in Computer Science, Electrical Engineering or related field

5+ years in a high tech environment with 3+ years experience in system administration or senior levels of technical support
This job has expired.