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Job Information
Job title

Supervisor, Help Desk

Company Robert Half Technology
Wage Not specified
Location United States, Tennessee, Nashville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 3/21/2008
Description
A client with operations based in Nashville is searching for a candidate to fulfill the role of Help Desk Supervisor. In this role, you'll be responsible for oversight of Service Desk operations, including critical operations and managing escalations of critical outage escalations. You'll manage both staff and vendor-provided call agents. In addition, you'll serve as escalation point for general server, network, or other infrastructure-based outages while providing Incident Coordination, Critical Incident escalation, and other services. Providing backup to the site manager in overseeing all Service Desk logistical and administrative requirements will also be a part of your responsibility. And, you'll train new help desk staff including team leads.

Inquiries and resumes should be forwarded to:
Jim Goldstein
Sr. Recruiting Manager
Robert Half Technology
jim.goldstein@rht.com
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Experience/Skills
To qualify for consideration for this position, you must meet or exceed the following:

  • A 4-year degree, preferably in Computer Sciences or Information Technology or equivalent, related work experience.
  • 5+ years experience with the Service Desk and/or Field Support role.
  • Excellent communication and customer relation skills.
  • Strong experience with Peregrine and Remedy.
  • Depth of experience with ITIL and Service Desk best practices.
  • Well versed with MSOffice and Lotus Notes as well as with desktop hardware and operating systems (e.g., XP and WIN2K).
  • Familiarity with Novell, AD and Lotus Notes server environments is required.
  • You must also be familiar with telecommunications, firewalls, VPN, routers, and switches.
  • Familiarity with open systems is a plus.
  • Experience with telephony solutions such as voice over IP, automatic call distribution and CTI is sought.
  • Experience in a Client/Server environment such as Citrix is a plus.
  • Familiarity with the following Mainframe environments: CICS, IMS, VTAM, DB2, MVS, and NETVIEW Certifications such Certified Help Desk Professional, A+, MCSE and MCP a plus.
  • Strong written and verbal communication skills as well as effective professional relationship building, consensus building and facilitation skills are sought.


Other desired skills:
Supervisor, Help Desk
This job has expired.