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Job Information
Job title

Support Analyst

Company BearingPoint
Wage Not specified
Location United States, Nevada, Reno
Employment type 9+ Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 11/2/2004
Description
BearingPoint, Inc. (NYSE-BE) is one of the world's largest business consulting and systems integration firms dedicated to aligning business and systems to empower Global 2000 companies and government organizations.

As a fully integrated BearingPoint business unit, Global Technology Services (GTS) provides the entire suite of IT solution services globally through our AnyShore(SM) business model and delivers them through our employees worldwide.

BearingPoint GTS is currently searching for an experienced Support Analyst.

Preference will be given to candidates local to Reno, NV.

Top 3 Skills
1.win 2000
2.IIS
3.SQL in production environment

Specific Systems Engineering functions include:
. Provide service management for production and pre-production environments to ensure performance, availability, security and stability of multiple applications
. Complete scheduled work requests and ad hoc reporting
. Manage deployments (releases, hot fixes, Quick Fix Engineering [QFEs])
. Resolve service-interrupting incidents and data recovery. Manage and/or administer specialized services (IIS, OS, ISAPI, SQL, Vault)
. Carry out Initial Service Engineering investigations and diagnosis of problems
. Provide incident closure & ticket queue management
. Setup and configure new (never before instantiated) services in labs and data centers
. Manage batch and Publishing environments for the property
. Provide Configuration Management
. Build monitoring for application and environment level performance and throughput management
. Provide application and environment security management
. Routinely review incident types and volume and institute measures for improvements
. Harvest capacity management data for Service Program Managers
Automate routine, recurring, or large scale tasks
. Document known errors/fixes in Trouble Shooting Guides (TSGs) as formal requests for change' (RFCs)
. Be accountable for end-to-end system's integrity
. Work with Problem Engineering to provide operational requirements, problems and features of the next version of product
. Work with Problem Engineering in resolving severe service-interrupting incidents
. Provide and interpret monthly service reporting data

Qualifications include:
. 3+ years of experience supporting a W2K/W2k3 customer facing internet service
. 3+ years IIS5/6 experience in a website administrator's role
. 5+ years SQL experience in a production environment
. Strong problem solving, critical thinking and troubleshooting skills
. Strong written/verbal communication skills are required
. Strong understanding of TCP/IP networking
. Working knowledge of performance monitoring, remote administration, client/server architecture, Web application management, internet technologies and network architecture
. Working knowledge of scripting languages, including VBS, Perl, C#, etc.df-tc

Experience/Skills
See Above

Other desired skills:
Support Analyst
This job has expired.