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Job Information
Job title

Support Engineer 2

Company Siemens IT Solutions and Services, Inc. (Agency Se
Wage Not specified
Location United States, Texas, Irving
Employment type 9+ Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 8/6/2009
Description
Do you have what it takes to be part of our fast paced, forward thinking team? Our three faceted group serves as a listening systems team who focuses on daily policy/process & CSAT, a third tier of support for difficult customer issues and a specialized group focused on proactive escalation solutions.



Area of Focus

- T3 Escalations

- Research and provide resolutions for difficult and challenging customer cases

- Work with multiple groups within company to resolve issues



Bonus Skills:

- Proficient in Visio, PowerPoint, InfoPath, SharePoint, Product Studio, CAP; Gamer; Baker/Good Cookdf-tc

Experience/Skills
We seek individuals with experience in the following areas:
- Fraud investigation
- Tier2 technical escalation
- Tier3 technical escalation
- Gaming industry experience
- Firm understanding of debit/credit system
- SQL/access database creation & management
- Extensive customer service in a call center environment


We look for individuals with the following qualities:
- Multitasking
- Forward thinking
- Critical thinking
- Work independently or with a team
- Available to staff 24/7 if the need arises
- Initiative to change things that don???t work
- Ability to work in an random environment
- Excellent organization & attention to detail
- Ability to work in an ambiguous environment
- Proficient in word, outlook, excel and windows
- Confidence to speak up when something isn???t right
- Passion for making things better, faster & stronger
- Excellent writing skills to include grammar and spelling
- Familiarity with Xbox, Xbox Live and the gaming industry
- Ability to work in a noisy, sometimes ???crazy??? office space
- Ability to work both from a concept or specific instructions
- Communicate effectively & professionally in both written and verbal situations
- Ability to document procedures with information gathered from multiple sources
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