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Job Information
Job title

Support Engineer - Level 3

Company IT Solutions and Services, Inc. (Agency Services G
Wage Not specified
Location United States, Washington, Redmond
Employment type Temporary
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/22/2009
Description

  • Acts as a secondary response for technical support.

  • Provides for complex products, including escalated issues, mainly to end users, along with developers and corporate customers.

  • Provides support via telephone, written correspondence, and electronic media.

  • Works independently with limited supervision.

  • May provide technical training, coaching and mentoring to other engineers.

  • May act as substantial technical resource in certain product areas.



    Qualifications

  • 2-3 years related experience required.

  • Solid understanding of standard computer science concepts required.

  • Knowledge of personal computers, relevant operating systems, applications, and/or languages required.

  • Knowledge of personal computer architecture and networking required.

  • Solid understanding of technical support issues required.

  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.

  • Strong communication, problem solving, and technical writing skills; excellent customer service and support skills required.

  • Associates degree in a technical field preferred, or an equivalent combination of education and experience required.





    Preferred

  • Programming and debugging skills preferred.

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Experience/Skills

 
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