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Job Information
Job title

Support Engineer - Level 3

Company IT Solutions and Services, Inc. (Agency Services G
Wage Not specified
Location United States, Texas, Irving
Employment type Temporary
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/22/2009
Description

  • Acts as the final point of escalation and resolution for technical support.

  • Provides advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues.

  • Provides support via telephone, written correspondence, and electronic media.

  • May act as technical lead and provide technical training, coaching, and mentoring to other engineers.

  • May provide limited consulting to internal or external customers.

  • May research technical documents and feature lists.



    Qualifications

  • 4 years work related experience required.

  • Solid understanding of standard computer science concepts required.

  • A strong knowledge of personal computers, and technical proficiency in relevant operating systems, applications, and/or languages required.

  • Exceptional customer service, communication, problem solving, and technical writing skills are required.

  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.

  • Must have the ability to work independently or as part of a team.

  • Programming and debugging skills may be required.

  • Account management skills preferred.

  • Associate's degree in a technical field preferred, or an equivalent combination of education and experience required.





    Preferred

  • Programming and debugging skills preferred.

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Experience/Skills

 
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