Title: Support Specialist
Summary : Provides technical assistance to customers by performing the following duties and responsibilities:
. Provide client support and technical issue resolution via E-Mail, and phone.. Research & troubleshoot complex technical issues associated with customer support tickets. Provide remote training to clients in the use of the LoopFuse OneView system and its integration with client Websites and CRM systems.. Obtain detailed understanding of Marketing Automation, Email marketing, Lead Nurturing, CRM software, and operations related to company offered services.. Interact with customers and the community via the LoopFuse Community Portal.. Write articles for online knowledgebase to provide answers to frequently asked questions.. Assist with user-testing of LoopFuse prior to new release.
The Ideal candidate will also possess the following skills/attributes:
.MUST BE Proficient in HTML. Preferrably familiar with cookies, forms, CSS, redirects, & Firebug. HIGHLY motivated and enjoys the atmostphere of a startup. Able to work independently and efficiently with minimal supervision.. Able to promptly answer support related email, phone calls, instant messaging, and other electronic communications.. Organized and HIGHLY detail-oriented.. Experience with CRM systems (preferrably Salesforce.com). . Experience with E-Mail marketing systems.. Proficient in Internet related applications such as E-Mail clients and Web Browsers.. Excellent communication (oral and written) and interpersonal skills.. Other technical skills will be helpful, but not required.
Education and/or Experience :
Bachelor's Degree and ideally 2-5 years of experience in a business setting (preferrably but not necessarily customer-facing)