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Job Information
Job title

System Administration Engineer

Company Clarke American
Wage between $0.00 - $0.00 Annually
Location United States, Georgia, Decatur
Employment type Full Time
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 9/15/2009
Description
Harland Clarke offers a broad range of integrated payment, marketing and technology solutions to nearly 15,000 financial services clients. These solutions support our clients' acquisition, retention, customer relationships and profitability through capabilities such as: business intelligence, multi-channel support, enhanced customer experience and engagement, brand promotion, performance measurement and best-in-class security.

We are looking for outstanding individuals to join our team!

We are currently seeking a Systems Administration Engineer; this individual will be based out ofHarland Clarke's Regional Corporate Office in Decatur, GA.

POSITION SUMMARY: As a member of the systems management support team a System Engineer is responsible for the systems management and technical performance of multiple Internet/Intranet or distributed systems environment including hardware operating system middleware server administration tools database and application server environments. The systems management responsibilities include: incident management; daily monitoring; fault isolation and resolution; security management; backup and recovery; systems integration support; and change management. The technical performance management responsibilities include: performance analysis/tuning; interaction with telecommunications assessing network performance relative to the systems supported; systems architecture analysis and capacity planning. Special projects assistance will also be required providing systems administration support when implementing new functionality supporting business area requirements. The primary hardware platforms supported include IBM Pseries and Xseries servers. The primary database platforms supported include IBM DB2 Oracle and Microsoft SQL server.
KEY DUTIES / RESPONSIBILITIES: Perform systems management functions including incident management fault isolation and resolution security management and systems and network integration. Participates in on-call support as required. Provides technical leadership regarding systems configuration management troubleshooting and system s management methodologies and practices. (50%) *B. Perform Backup and Disaster Recovery systems management functions. (10%) *C. Optimize the technical performance and capacity characteristics of system operating environments. (10%) *D. Provide leadership and ensure controlled administration of changes supporting the systems operating environment. (10%) *E. Perform system installations refreshes and upgrades (i.e. database operating system and application). (15%) *F. Analyze the architectural and cost impact enhancements will have on the system and make necessary recommendations. (5%) *G. Act as mentor to the more junior level System Administrators. Coach other members of the systems management team on performance management techniques configuration management and system management methodologies. This is a security sensitive position. All employees are responsible for using the principles of First In Service in order to continuously improve the performance products and services of Harland Clarke. This includes but is not limited to participating on improvement teams recommending and implementing improvement ideas participating in training and other activities to keep up to date on processes information etc.

EDUCTION & KNOWLEDGE REQUIRED: Bachelors degree in Computer Science Engineering or related discipline; Masters degree is desirable equivalent experience acceptable. Completion IBM Microsoft and/or SAP training curriculums and certifications. Ability to handle all system administration tasks. Minimum of 7 - 10 years experience in technical infrastructure and operations support environments.
EXPERIENCE / SKILLS / ABILITIES REQUIRED: Experience in developing and supporting high volume and high availability Internet/Intranet and Client/Server systems. Experience in developing and supporting Client/Server systems. Experience with hardware platforms including IBM Pseries Xseries and iSeries servers. Experience in server networking with TCP/IP and systems integration through networking concepts. Experience with operating system and application user account administration. Experience with script writing to automate recurring tasks improving operational efficiency. Understanding system performance configuration and tuning techniques. Technical documentation skills are required. Experience with network printing utilities. Configuration and ongoing maintenance. Experience with basic UNIX commands such as the ability to create and troubleshoot shell scripts file system navigation including creating/removing/changing file systems and Editing and/or creating files using the VI editor and other command line file manipulation utilities. Experience with Internet proxy servers web filtering antivirus and Windows update servers a plus. Experience with DB2 database management or integration a plus. Experience with Windows domain architecture and administration. Experience with DNS and DHCP design. Experience with Tivoli Data Protection or Legato for backup and recovery a plus. Experience with automated monitoring tools a plus. Experience with SAP Basis and CCMS administration tasks a plus. Strong customer focus and management of client expectations; ability to establish a high level of user trust and confidence in ITs knowledge of and concern for users business needs. Demonstrated experience working well with IT customers of varying levels of technical expertise in high-pressure situations and complex environments. Perform work at a high technical level with an advanced systems understanding. Highly desirable that individual has experience with two or more of the following: Successfully worked with end users to develop effective solutions to diverse and complex business problems. Demonstrated initiative good judgment and the ability to achieve results through others. Successfully developed and implemented new technology and work processes.
SUPERVISORY RESPONSIBILITY: None
COMMUNICATION & CONTACTS REQUIRED: Ability to present and explain technical information to diverse types of audiences (management users vendors technical staff) in a way that establishes rapport persuades others and gain understanding. A) Internal - Interacts with the IT service delivery staff- management and other business and IT user stakeholders. B) External - Has contact with vendors industry peers and professional associations to keep informed of existing and evolving industry standards and technologies.
DECISION MAKING: Strong analytical problem solving and conceptual skills. Ability to weigh various suggested technical solutions against original business needs and choose the most cost-effective solution.
OTHER: Willing to work a flexible work schedule (6-3 7-4 8-5 9-6 and/or 10-8). Willing to work in a 24x7 on-call rotation including weekends and after hours. Proactive self-starter detail oriented willing to learn. Ability to establish and maintain effective working relationships with managers peers application development teams and external suppliers. Ability to work in a fast-paced and dynamic environment. Ability to learn quickly. Willing to travel up to 3 to 4 times a year.
Harland Clarke Corporation is an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws.df-tc

Experience/Skills
Experience in developing and supporting high volume and high availability Internet/Intranet and Client/Server systems. Experience in developing and supporting Client/Server systems. Experience with hardware platforms including IBM Pseries Xseries and iSeries servers. Experience in server networking with TCP/IP and systems integration through networking concepts. Experience with operating system and application user account administration. Experience with script writing to automate recurring tasks improving operational efficiency. Understanding system performance configuration and tuning techniques. Technical documentation skills are required. Experience with network printing utilities. Configuration and ongoing maintenance. Experience with basic UNIX commands such as the ability to create and troubleshoot shell scripts file system navigation including creating/removing/changing file systems and Editing and/or creating files using the VI editor and other command line file manipulation utilities. Experience with Internet proxy servers web filtering antivirus and Windows update servers a plus. Experience with DB2 database management or integration a plus. Experience with Windows domain architecture and administration. Experience with DNS and DHCP design. Experience with Tivoli Data Protection or Legato for backup and recovery a plus. Experience with automated monitoring tools a plus. Experience with SAP Basis and CCMS administration tasks a plus. Strong customer focus and management of client expectations; ability to establish a high level of user trust and confidence in ITs knowledge of and concern for users business needs. Demonstrated experience working well with IT customers of varying levels of technical expertise in high-pressure situations and complex environments. Perform work at a high technical level with an advanced systems understanding. Highly desirable that individual has experience with two or more of the following: Successfully worked with end users to develop effective solutions to diverse and complex business problems. Demonstrated initiative good judgment and the ability to achieve results through others. Successfully developed and implemented new technology and work processes.
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