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Job Information
Job title

System Administrator (2811)

Company 2 Perot Systems 2
Wage between $0.00 - $0.00 Hourly
Location United States, California, Anaheim
Employment type Full Time
Education Bachelor
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 5/5/2006
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. Perot Systems is currently looking for a Systems Administrator to join our team in Anaheim, CA.

Job Role:
The candidate must have 3+ year?s full-time working experience supporting servers. Responsibilities will include but not limited to: installing new Novell and Microsoft servers, maintaining existing servers, designing and maintaining a server backup system, support for service requests, informational enquiries, incident tickets, and enhanced emergency support.

The associate must be able to interface and work with our customer and other Perot technical teams while providing complete customer satisfaction. The associate will establish and maintain server standards as appropriate, and evaluate new equipment and software for inclusion into the standards.

One must possess the knowledge and experience troubleshooting servers and server operating systems, as well as installing internal and external devices including but not limited to system boards, network interface adapters, hard drives, RAM and power supplies. Applicant must possess strong communication skills, be security conscious, organized and detail oriented.

Responsibilities:
  • Ability to troubleshoot various situations with customer interaction over the phone and/or in person.
  • Take calls on a rotating network helpdesk during business hours
  • Participate On-Call approx. 1 week every 6 weeks, actual on-call 5PM- 8-AM and 24-Hrs on weekends/holidays as assigned
  • Work in a team environment to solve complex network server/application/infrastructure level problems.
  • Travel to various Southern Hospital Sites and assist local IS-Staff as needed
  • Work with other PSC Teams and act as a liaison between network and applications team to resolve and troubleshoot tickets
  • Make recommendations to enhance and maintain network infrastructure
  • Install, de-commission and Document network Hardware/Software/3rd party requests as needed
  • Perform system Hardware/Software upgrades as outlined/required by the manufacture and/or according to the project plan
  • Work with outside vendors (install, troubleshoot etc. software,hardware)
  • Adapt to changing client needs and learn new technologies
  • SAN Storage Design/Implementation - Migrations to SAN on NT/Netware
  • Proficiency in Microsoft WINS/DNS/DHCP
  • Citrix Metaframe 1.8, Metaframe Xpe, Secure Gateway Services (VPN)
  • Proficiency in Designing Microsoft script files
  • Leadership experience
  • Ability to develop update and maintain technical and operational documentation

    Additional Duties:
    OPAS incidents and requets: You must acknowledge incidents and/or requests in a timely manner, respond to helpdesk inquiries promptly, communicate with the customer, and do quality work on each incidents and/or request. You must utilize account quality control procedures and complete root-cause analysis (RCA) forms for all SEV 1 incidents.

    Escalation: Ensure that critical problems are quickly communicated to your team leader.

    Change management: You must follow established change management procedures.

    Time tracking: You must complete time tracking each Day and ensure that time is charged to the correct cost centers for maintenance, discretionary work and professional services.

    Project work: All team members will be tasked with both maintenance and project work. You will not commit to any project work without the prior approval of your Team Lead. You will need to ensure that all project work is completed on time. Your project/maintenance load will be determined by how successful/on-time your projects are.

    Status Reports: You will provide your Team Lead with a status report in the account format by close of business each Thursday.

    Time off: You must notify your Team Lead as soon as possible when calling in sick. All PTO, vacation, and comp time must be approved by your Team Lead.

    ON-CALL DUTIES:

    On-Call Status: You will participate in a weekly rotating on-call status during which you will be available for 24-hour customer support. On-call rotation starts at 8:00AM on a Monday morning and will continue through 8:00AM the following Monday morning.

    Remedy/OPAS Ticket Resolution: You are not responsible for resoldf-tc

    Experience/Skills
    See Above

    Other desired skills:
    System Administrator
    • This job has expired.