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Job title

System Analyst 3

Company Serenity Infotech, Inc.
Wage between $0.00 - $0.00 Annually
Location United States, Texas, Austin
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/23/2009
Description
Title: System Analyst (Transformation Server Tower Lead)
Location: Austin, TX
Duration: 10 months

The Department of Information Resources Technology Center Operations (TCO) Division manages the Data Center Services (DCS) Program for the state. The DCS program provides mainframe, server, and bulk print and mail services to 27 of the largest state agencies through a contract with IBM. The DCS contract includes support for current operations in 31 Legacy agency data centers, consolidation of these operations for efficiency to 2 state data centers, and transformation of operations to upgraded hardware, software, and tools. As the contract oversight agency, DIR interfaces with the IBM service delivery team and the customer agencies, resolving issues, escalating when necessary, and enforcing the contract provisions.

The project is currently in the transformation phases. The transformation phase includes all tasks associated with the consolidation and optimization of Texas data center services, including equipment migration, software upgrades, etc. into two consolidated data centers.

The Transformation Server Tower Lead will provide technical leadership and direction for data center consolidation technical activities.

Major Duties and Responsibilities:
A. Assist the Transformation Manager/Supervisor in oversight of the IBM technical transformation activities for all tasks associated with the consolidation and optimization of 27 Texas state agencies data center services, including equipment migration, software upgrades, software licensing, application performance, technology planning and optimization of the State s IT infrastructure disaster recovery services.
B. Provide overall guidance to IBM regarding the technical and operational server computing needs of DIR and DIR customers.
C. Architect enterprise solutions (eg enterprise fax) where appropriate to facilitate data center consolidation.
D. Assist DIR and the IBM team in forecasting server computer resource requirements; reviews, endorses, and forwards for approval strategic and operational plans for the consolidated server environment.
E. Assists the Transformation Manager/Supervisor to ensure successful transfer of assets, facilities, and service delivery responsibilities to the IBM team for all outsourced server computer services associated with the consolidation initiative
F. Support DIR Transformation Representatives, DIR Service Representatives and DIR customers in identifying, escalating and resolving server related issues in collaboration with the Service Provider
G. Reviews performance reports and identifies issues or opportunities for continuous improvement; develops or enhances server related performance metrics to facilitate evaluation of work activities; reviews benchmarking approach and participates in server benchmarking activities; develops and recommends modifications to server related DIR information technology infrastructure standards.
H. Support DIR Transformation Representatives and DIR customers in identifying, escalating and resolving server consolidation related issues in collaboration with the Service Provider.
I. Other duties as assigned.

WORKER SKILLS AND QUALIFICATIONS (REQUIRED)

Strong project management skills.
Strong leadership and decision making capabilities.
Strong interpersonal, motivation, and influencing skills.
Strong negotiation and problem resolution skills.
Strong planning and organization skills.
Good written and oral communications skills.
Strong quantitative and analytical skills.

Minimum Requirements:
Years Skills/Experience

10 years - Experience supporting complex server environments, including capacity planning, operating system upgrades, system software upgrades, and implementing server hardware upgrades.

6 years - Experience planning and executing consolidation efforts for large, complex data center outsourcing or infrastructure consolidation projects.

5 years - Detailed technical experience implementing server virtualization.

5 years - Experience implementing or providing oversight for physical-to-virtual server migration, software licensing, application performance and technology optimization.

5 years - Experience communicating project plans, status, issues and technical information to senior executives and managers.

5 years - Experience migrating application and utility services (eg DNS, file/print, Domain Controllers) from a LAN to a WAN to a LAN environment to include troubleshooting application/server performance issues through resolution.

Preferences:
Years Skills/Experience

3 years - Experience architecting large-scale enterprise solutions

3 years - Experience participating in IT infrastructure planning and plan execution activities in a Texas state agency environment

1 year - Experience implementing ITIL processes.

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Experience/Skills
See Above
 
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