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Job Information
Job title

Systems Administrator

Company ACS Inc
Wage between $0.00 - $0.00 Annually
Location United States, Florida, Panama City
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 7/10/2008
Description
We're here to help.

In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.

We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.

It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.

Position Specific Information:

This is a staff-level position, providing support for the Bay Medical Center (BMC) day-to-day Operations.This position executes routine jobs based on established schedules and procedures, monitors systems supported by the BMC both locally and remotely for problems or errors, and responds appropriately based on established procedures.This position also performs routine maintenance and changes as scheduled.The position is critical to the ongoing support and maintenance of high levels of service to BMC clients.

Duties and Responsibilities

-Monitor supported systems; both those physically located at BMC and at the Dearborn Processing Center (DDC)
-Perform routine maintenance of all supported systems based on established schedules and procedures
-Execute routine jobs based on established schedules and procedures
-Respond to problems or errors identified via established problem resolution procedures
-Evaluate and coordinate all events, including troubleshooting, problem resolution, and escalation with NetLinc, the Help Desk, other DDC staff and management
-Proactively monitor and manage systems through the evaluation of system logs, various monitoring tools and the application of technical skills to prevent and resolve issues
-Implement Change Controls as scheduled
-Monitor and update processes and procedures
-Adheres to BMC and ACS HCS security standards
-Other duties as assigned by the BMC Management Team


REQUIRED EXPERIENCE & EDUCATION:

- A good understanding of an Operational environment
- Experience in healthcare environments and with hospital applications such as McKesson STAR, McKesson Horizon Suite, TrendStar and other applications hosted on
- Proven ability to work effectively as part of a team, multi-task, troubleshoot, and analyze systems issues
- Proven ability to effectively communicate and facilitate problem resolution with customer base
- A good understanding of escalation and follow-up
- A high level of motivation and the desire to advance technical knowledge
- Proficient in Windows operating systems
- A good understanding of Citrix environments, UNIX-based systems, and LAN/WAN networking technologies
- Familiarity with remote control software (pcAnywhere, RDP, etc.)
- Working knowledge of installing, configuring, and troubleshooting a wide-range of applications a plus
- Knowledge of enterprise management frameworks such as HP OpenView or Tivoli is a plus



Credentials and Experience
(1 to 3 years of experience in the following areas)

- Operations Environment
- Operating Systems (UNIX, Linux and Windows)
- Applications (McKesson STAR, McKesson Horizon Suite, TRENDSTAR)
- Customer Service

Special Requirements

- Availability to work weekends and holidays, as needed
- Availability for shift-work
- Availability to assume on call rotation
-
Preferred Experience:
- Strong working knowledge / experience in supporting the infrastructure required to implement and support McKesson systems preferred.


ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
see job desc.

Other desired skills:
McKesson, Unix, pcAnywhere, RDP, LAN/WAN