Systems Analyst/Engineer - Applications Delivery

No third party submittals US citizen or permanent resident only. Local preferred. No relocation assistance.

Position Description:
The Applications Delivery unit provides for application integration, delivery and remote access to desktop applications. This includes but is not limited to the enterprise application management, and solution delivery to sustain the current and future desktop environment systems. As detailed below, the individual positions within this work unit will be required to collaborate and assist staff in other technology work units. As members of the Applications Delivery work unit, the Systems Analyst/Engineer provides a high level, broad spectrum of systems analysis, engineering, and project management for ITG technology platforms that support Enterprise services and missions. Specifically, this position provides for Systems Analysis, Systems Administration, Systems Engineering, Security Administration and Project Management. The primary work for this position is to analyze, engineer and implement systems related to integration, delivery and remote management of software programs and applications into organizational information systems. This position is responsible for testing the desktop interoperability of application modules under development by in-house software development teams. The position also supports underlying technology platforms that provide the enterprise and desktop delivery of mission critical and other applications systems. These platforms include Citrix, SMS, various desktop imaging systems and other virtual delivery systems such as Virtual Desktop Infrastructure (VDI). In addition, this position will provide back-fill to other TeSD work units that utilize the Systems Analyst/Engineer. The Applications Delivery Unit will routinely work with, augment and backfill members of the Core Services unit that has several overlapping responsibilities. The incumbent may have primary responsibilities for one or more technology platforms and will be expected to assume secondary responsibility for other technologies. This position also provides for communications and technical feedback between customers, field support, and other ITG work units and provides (Tier III) support and technical escalation for design and problem resolution. This position is distinguished by a hybrid combination of technology roles that include Systems Analyst, Systems Administrator, Systems Engineer, and Project Manager. These are multi-tasking, broadly based, positions that require a unique combination of analytic, engineering, project management, and customer service skills to provide ITG systems support across all departments. Incumbents are proficient in troubleshooting and root cause analysis using the scientific method of refining a problem statement, and queuing up a series of increasingly specific tests to isolate the problem. Necessarily, this requires specialized knowledge for the equipment and services for which the analyst/engineer is directly responsible. In addition, expert broad based knowledge is used to troubleshoot integrated applications suites, services running across hybrid network architectures, virtualized Servers or desktops, load balanced Web farms, firewalled VPNS, etc. In this context, the Systems Analyst/Engineer is also distinguished by a broad spectrum and high degree of technical skills/experience, and the ability to effectively multi-task across job roles and across multiple technology platforms. Lastly, this position is distinguished by a requirement to rapidly and dynamically respond to a continuously changing technology environment. ITG employees are responsible for the security of technology. In exercising their duties, ITG employees must follow the company s security directives, incorporating security measures in the delivery of their everyday tasks, and are required to report security concerns to the ITG Security Engineering team. Schedule is Monday - Friday, various hours 6a.m - 6 p.m. Schedule to be determined by manager and departmental need. Will also work on call rotation as well as some weekend and non-standard business hours.

Required Skills, Knowledge and Experience:

Education:

• Bachelor's degree, and three years of progressively responsible Information Technology related experience leading to proven proficiency and subject matter expertise in the areas outlined within the class specification; OR
• Equivalent alternative educational experience that includes approved coursework, professional certifications as outlined below, vendor training, and seven years of documented professional experience leading to proven proficiency and subject matter expertise in the areas outlined within the class specification; OR
• An equivalent combination of education and experience.

Experience:

• Experience in designing, implementing and supporting new systems and infrastructure independently
• Experience using SDLC or like processes to manage projects
• Experience in supporting large mission critical systems in multiple production environments including solution design and tuning
• Proven expertise maintaining and delivering virtual systems and applications
• Experience with Data Center Virtualization and/or Application Virtualization
• Experience with IPX, TCP/IP, and other networking protocols.
• Installation of server operating systems and operating system patching Volume manager implementation
• Experience with Crash analysis and troubleshooting
• Hands on experience with Server 2003 and 2008 are required
• Experience with RAID configurations is required
• Application installation and configuration
• Understanding of Microsoft Networks at the operating system level, file/directory security, and user account level
• Direct, hands-on experience with automated integration tools.
• Enterprise Experience with Systems administration (at minimum UNIX and Microsoft), Sendmail, Scripting
• Account setup and maintenance and experience with Active Directory and LDAP services
• Expert skills using accepted change control management processes
• Expert level knowledge of IT security best practices and processes
• Expert knowledge and skills in Windows server architecture, configuration, and administration
• Expert skills with Microsoft Office Suite
• Expert knowledge of Image creation and deployment using Ghost, VBScript, MS GPO
• Superior and proven technology analytic skills that demonstrate accepted systems analysis processes including expert skills for root cause analysis
• Working knowledge of project management
• Advanced, broad-based "IT technical generalist" skills
• Working knowledge of UNIX and Linux server architecture, configuration, and support
• Proven ability to effectively multitask
• Advanced knowledge of Network securityat the operating system level, file/directory level, and user account level
• Expert skills with Citrix system optimization
• Expert knowledge and skills with virtual delivery systems
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Expert Knowledge of desktop architecture and design
• Expert knowledge of Microsoft SMS (or equivalent) administration
• Expert knowledge of McAfee ePO administration (or equivalent)
• Working knowledge of Core and end-user messaging systems including Edge Appliances, Email Firewall, UNIX Sendmail, MS Exchange, POP/IMAP, Paging, other messaging systems and gateways
• Expert knowledge of Directory service (Microsoft Active Directory, LDAP interfaces, etc.)
• One or more: Scripting and/or programming languages such as, or equivalent to Perl, UNIX Shell, C Shell, .NET, Visual Basic, Java, HTML, etc.

Certifications

• Microsoft Certified Technology Specialist (MCTS) 2005 .NET Framework
• VMware Certified Professional (VCP)
• Citrix Certified Administrator (CCA)

Preferred Skills, Knowledge and Experience:

Experience:

• IT Consultant experience where the delivery of enterprise and desktop systems was a core competency for a diverse application and systems environment such as Global Services Software Development (GSSD)
• Desktop engineering and solutions provider in industry standard Tier 3 infrastructure.
• Experience in a large network and campus environment (17,000 users)
• Formal Project Management Training (PMI) (PMP)
• Competent in service ticketing and Service delivery applications such as CA , HEAT, Remedy, or Altiris,
• Knowledge of Agile project methodology including Scrum preferred.
• MS Project
• Visio

Certifications

• Vendor Certifications in appropriate technologies
• ITIL foundation Business Process Analyst
• Global Services Software Development (GSSD)
• Microsoft Certified System Engineer (MCSE), or MCITP Server Administration, or CMCTS Windows Server 2008
• Microsoft Certified Professional (MCP)
• Sun, Linux Certification
• Apple Certified Support Professional (ACSP) MAC OS X
• Storage Networking Industry Association (SNIA)
• VMware Certified Design Expert (VCDE)
• Citrix Certified Enterprise Engineer (CCDD)
• Citrix Certified Integration Architect (CCIA)