Systems Analyst/Engineer - Core Applications Technologies

No third party submittals US citizen or permanent resident only. In this unit, the Systems Analyst/Engineer provides a high level, broad spectrum of systems analysis, engineering, and project management for ITG technology platforms that support Enterprise services and missions. Specifically, this position provides for Systems Analysis, Systems Administration, Systems Engineering, Security Administration and Project Management. The primary work for this position is in support of Core Applications infrastructure including server and storage systems, and network integration. This position supports the underlying technology platforms for these services including server systems, tiered data architectures, data backup/restoration systems, server/storage/backup virtualization, clustered computing, data center utilization and operations. In addition, this position provides back-fill to other work units that utilize the Systems Analyst/Engineer. The Core Applications Technologies unit will routinely work with, augment and backfill members of the Core Services work unit that has several overlapping responsibilities. The incumbent will have primary responsibilities for one or more technology platforms and secondary responsibility for other technologies. This position also provides for problem analysis, communications and technical feedback between customers, field support, and other ITG work units and provides (Tier III) support and technical escalation for design and problem resolution. This position is distinguished by a hybrid combination of technology roles that include Systems Analyst, Systems Administrator, Systems Engineer, and Project Manager. These are multi-tasking, broadly based, positions that require a unique combination of analytic, engineering, project management, and customer service skills to provide ITG systems support across all departments. Incumbents are proficient in troubleshooting and root cause analysis using the scientific method of refining a problem statement, and queuing up a series of increasingly specific tests to isolate the problem. Necessarily, this requires specialized knowledge for the equipment and services for which the analyst/engineer is directly responsible. In addition, expert broad based knowledge is used to troubleshoot integrated applications suites, services running across hybrid network architectures, virtualized Servers or desktops, load balanced Web farms, firewalled VPNS, etc.

Required Skills, Knowledge and Experience:

Education:

• Bachelor s degree, and three years of progressively responsible Information Technology related experience leading to proven proficiency and subject matter expertise in the areas outlined within the class specification; OR
• Equivalent alternative educational experience that includes approved coursework, professional certifications as outlined below, vendor training, and seven years of documented professional experience leading to proven proficiency and subject matter expertise in the areas outlined within the class specification; OR
• An equivalent combination of education and experience.

Experience:

• Experience in designing, implementing and supporting new systems and infrastructure independently
• Experience using SDLC or like processes to manage projects
• Experience in supporting large mission critical systems in 24X7 multiple production environments
• 3 years working with UNIX operating systems
• Ability to configure and monitor file systems for maximum operational function, performance and data integrity
• Experience monitoring disk utilization
• Experience with TCP/IP, and other networking protocols
• Installation of server operating systems and operating system patching Volume manager implementation
• Crash analysis and troubleshooting
• Application installation and configuration
• Understanding of Microsoft Networks at the operating system level, file/directory security, and user account level
• Proven experience with virtualization for Servers and storage
• Enterprise Experience with Systems administration (at minimum UNIX and Microsoft), Scripting
• Account setup and maintenance and experience with Active Directory and LDAP services
• Printer cluster setup and maintenance
• Expert in UNIX/Linux server architecture, configuration and support
• Expert knowledge and skills implementing and supporting data storage, architecture, management, backup and restoration including SAN, NAS, locally attached, near line, off line and other provisioned resources
• Expert skills using accepted change control management processes
• Expert skills with Microsoft Office Suite
• Expert level knowledge of IT security best practices and processes
• Proven ability to effectively multitask
• Advanced and proven technology analytic skills that demonstrate accepted systems analysis processes including expert skills for root cause analysis
• Advanced Knowledge and skills in virtualization for Servers and storage
• Working knowledge of project management best practices
• Working knowledge of Windows server architecture, configuration, and systems administration
• Working knowledge of remote access (WTS,VPN) and desktop virtualization technologies
• Working knowledge of network architectures, topologies and protocols and network security at the operating system level, file/directory level, and user account level.
• Advanced, broad-based "IT technical generalist" skills
• Superior and proven technology analytic skills that demonstrate accepted systems analysis processes including expert skills for root cause analysis
• Advanced knowledge of Volume manager concepts and cluster concepts
• General Web knowledge including Apache integration and configuration
• Directory service experience (Microsoft Active Directory, LDAP interfaces, etc.)
• One or more: Scripting and/or programming languages such as, or equivalent to Perl, UNIX Shell, C Shell, .NET, Visual Basic, Java, HTML, etc.
  

Certifications

• Sun Certification
• Storage Networking Industry Association-Engineer (SCSE)

Preferred Skills, Knowledge and Experience:

Experience:

• Experience with large-scale Microsoft networks
• Experience in a large network and campus environment (17,000 users)
• Formal Project Management Training (PMI) (PMP)
• Core and end-user messaging systems including Edge Appliances, Email Firewall, UNIX Sendmail, MS Exchange, POP/IMAP, Paging, other messaging systems and gateways
• Visio application
• MS Project
• Knowledge and ability to effectively use System Development Lifecycle (SDLC)

Certifications

• Vendor Certifications in appropriated technologies
• VMware Certified Professional (VCP)
• Citrix Certified Administrator (CCA)
• Citrix Certified Integration Engineer (CCEE)
• Microsoft Certified System Engineer (MCSE), or MCITP Server Administration, or CMCTS Windows Server 2008
• Microsoft Certified Technology Specialist (MCTS)
• Linux Certification Certificate
• Veritas Storage Foundation Administration for UNIX (VSFA)
• Veritas Cluster Server Administration for UNIX Administration (VCSA)
• Storage Networking Industry Association-(SCSN-E)

Required Skills:
See job descriptiondf-tc

Experience/Skills
See Above

Other desired skills:
Systems Analyst/Engineer - Core Applications Technologies