Systems Engineer / Managed Services Engineer - SlashBlue - St. Paul, MN

  SlashBlue

Managed Service Provider 

Managed Services Solutions Engineer / Systems Administrator

Are you looking for that right opportunity where your technical talents and entrepreneurial spirit can be celebrated, rewarded, and fostered?  Do you long for an environment that operates with the highest integrity where you can see immediate results of your effort?

Then you are ready to join the tight-knit team at SlashBlue!

SlashBlue is a growing Managed Services Provider (MSP) that makes IT simple and affordable, assuming the day to day headaches so clients can focus on what they do best. (See http://www.mspalliance.com for more on this exploding industry.) 

For more information about us, please visit our website at: http://www.slashblue.com.

Position Summary:

Experience: Zero to Five+ years in managed services network design, implementation and support.  

Education Level: Bachelors Degree

Compensation: Salary commensurate with experience and Fun Attitude + Bonus and Profit Sharing + Benefits

Our Managed Services Solutions Engineers:

• Work with state of the art technologies from Microsoft, Sonicwall, Cisco, Symantec, Trend Micro and others.
• Keep clients productive by designing the right solutions and ensuring uptime.
• Keep clients protected using Disaster Recovery and Security tools.
• Keep clients profitable by understanding the impact of technology on business.
• Design and Implement Network Infrastructure solutions.
• Troubleshoot Network Problems.
• Set expectations with clients for diagnosis and resolution of problems.
• Coordinate with small teams to accomplish work.

Candidates must have excellent coordination, communication, and problem-solving skills. Candidates must be self-motivated, have the ability to handle multiple assignments simultaneously, and have a proven track record in customer service. 

Responsibilities:

• Have Fun!
• Monitor configurations and performance.
• Utilize hardware and software tools to isolate, troubleshoot and repair network and system problems.
• Coordinate system changes with support staff and customers to meet Service Level Agreements for our customers.
• Implement solutions in the SlashBlue solution set of technologies.
• Help develop standards and policies for servers, networks, and workstations within the SlashBlue technical solution set.
• Contribute to defining and expanding SlashBlue solution set to meet customer demand.
• Perform additional work to meet the demands of a growing Managed Services practice.

Provide us with your experience and enthusiasm and we’ll provide you with a wonderful career opportunity and superior total compensation package.

Click here http://tbe.taleo.net/NA4/ats/careers/requisition.jsp?org=INSTIGATE&cws=28&rid=293 to apply directly online

or email resumes and cover letters to: slashblue@instigateinc.com

Questions: 1-800-259-9865, X0 or click the link to Chat Live with us:  http://instigatesolutions.com/Live_Chat_Page.html

We value your interest in joining our company and want to ensure your response will be managed by a dedicated and experienced team. We have partnered with Instigate, Inc. and their TalentAssist™ - Recruitment Process Outsourcing Services to manage our hiring process. Please contact Instigate at anytime if you have any questions regarding our employment opportunity. Thank you again for your interest.

Keywords:  MCSE, A+ certification, Citrix, Cisco, Sonicwall, Watchguard, manage service provider, MSP, network managed systems, VIOP, ConnectWise, LPI, N-Able, SilverBack, MOM, HP OV, Help desk, IT, Technical Support, systems administrator, network administrators, EMTs, computer users, customer service, technology training, computer, troubleshooting, technical support, automated diagnostic programs, telecommunications, Microsoft, desktop support, St. Paul, MN, Minnesota, Minneapolis, laptops, desktops, servers, networking, support, technology, MOM, HP, OV, imaging,

Requirements:

• Bachelors Degree
• Interpersonal skills and ability to interact and work with staff at all levels
• Excellent written and oral communication skills
• Ability to handle multiple tasks in a fast paced environment
• Ability to pay attention to details and be organized
• Ability to project a professional image over the phone and in person
• Have a working knowledge of network administration of servers, firewalls, switches, workstations and mobile devices
• Familiarity with backup and restore methods and procedures
• Working knowledge of Windows core, Operating Systems, and Active Directory Administration
• Working knowledge of network protocols

 Desired:

• Experience working on a technical help desk or equivalent experience in supporting a large customer base
• Experience in software and hardware troubleshooting on latptops, desktops, servers and networking equipment
• MCSE or other Certifications a plus
• Working knowledge of firewalls such as Sonicwall, Watchguard, Cisco and others
• Familiarity with databases and network management systems (Kaseya, AutoTask, ConnectWise, LPI, N-Able, SilverBack, MOM, HP OV etc…)
• Cisco familiarity
• Citrix familiarity
• VOIP familiarity