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Job Information
Job title

Systems HelpDesk Support

Company Regions Financial
Wage Not specified
Location United States, Alabama, Birmingham
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 7/1/2008
Description
Responsible for answering incoming calls to the HelpDesk, inputting information into the ticket tracking software, resolving 80-85% of those routine questions and problem calls escalating to the proper support group those unresolved calls.

Requirements: Proficiency in Windows 2000 and XP, type 40 wpm, demonstrated strong analytical skills and a proven track record of providing timely problem resolution. Excellent verbal and written communication skills. Must have good organizational skills and the ability to multi-task. Through understanding of applicable system and trouble ticket process. Must be able to work under limited supervision. Must have a basic understanding of telecommunications, network and desktop functions. On-site, HelpDesk or remote PC support experience preferred; strong customer service background; knowledge of banking systems a plus. 1 year of prior computer related experience

Education: Relevant college course work or certifications preferred; prior experience may substitute for college or certifications
Please visit the Careers section at Regions.com to submit your resume to this position.df-tc

Experience/Skills
See Above

Other desired skills:
Systems HelpDesk Support