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Job Information
Job title

Systems/Technical Support

Company Synectics
Wage between $0.00 - $0.00 Annually
Location United States, New York, Rochester
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/6/2009
Description
DESCRIPTION
The candidate will work in call center environment receiving calls from agents and/or customers regarding service affecting issues.

Responsibilities:
Coordinate and assist in technical calls with customers, vendors, and technicians as needed to identify and resolve equipment problems
Coordinate testing schedule and assist Customer Project Managers, local exchange companies, and/or technicians to isolate and resolve network or customer equipment problems
Interface with internal departments (Provisioning, billing, sales, work center supervision, etc)

Qualifications:
  • Troubleshooting skills involving T1 circuits is also required
  • Word, Intermediate Required
  • Excel, Intermediate Required
  • Powerpoint, Intermediate Required
  • T1 Troubleshooting, Intermediate Required
  • IP Knowledge, Intermediate Required


SKILLS
Word, Excel, Powerpoint, T1 Troubleshooting, IP Knowledge
Synectics offers competitive salaries and a full suite of benefits. EOE.


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Experience/Skills
See Above
 
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