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Job Information
Job title

TOC Support Engineer - Arlington, VA

Company ABBTECH Staffing Services, Inc.
Wage between $0.00 - $0.00 Annually
Location United States, Virginia, Arlington
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/15/2009
Description

TSA/TSD Operations Center (TOC)


Support Engineer


CONTRACT TO DIRECT HIRE

(RESUMES NOT SHOWING THE FOLLOWING EXPERIENCE WILL NOT BE CONSIDERED)

MUST HOLD ACTIVE DOD SECRET CLEARANCE


Shift: Day Shift, Sun-Wed, and Wed - Sat, 12pm - 10pm - Possible alternative shifts may be available


Description:


This person will provide on-site Windows technical support in a 24 x 7 operations environment Data Center, provide level 2 and 3 technical analysis, assessment, troubleshooting and resolution to end-user trouble calls. Technical support activities include user account administration, monitoring production processing Servers and environments (500-distributed servers), configuration management, tape operations, storage management, and operational support and maintenance of Windows processing environments.


This position will require skills in project management, planning, determination of functional requirements, design, development, testing, implementation and ongoing maintenance and support of high availability production processing environments, as well as assessing on-going support requirements for such solutions when being introduced within a Data Center environment.


The successful Windows Support Engineer will have broad experience supporting the Infrastructure including; Windows Operating Systems and its associated services, Exchange Messaging, Blackberry Server, Domain Services (DNS), Active Directory, File and Print Server services, Virtual Private Network (VPN) Server services, Intranet, Extranet and Proxy processing environments

The Support Engineer will have a solid understanding of LAN/WAN operation on Cisco Networking Gear. Responsibilities include: isolating issues across the entire platform. Responsible for providing level 2 and 3 support in a 24x7 operating environment

Technical support activities includes user account administration, monitoring production processing Servers and environments (500-distributed servers), configuration management, tape operations, storage management, and operational support and maintenance of Windows processing environments. Responsible for managing events and incidents and triage

Provide level 2 and 3 technical analysis, assessment, troubleshooting and resolution to end-user trouble calls. In addition to the above, you will be required to provide project management, planning, determination of functional requirements, design, development, testing, implementation and ongoing maintenance and support of high availability production processing environments, and assess on-going support requirements for such solutions when being introduced within a Data Center environment

24/7 Technical Operations Center, professional and very customer focused



Required Skills


Experience level:


Experience in the operational support and administration of the Windows Operating Systems and its associated services, Exchange Messaging, Domain Services (DNS), Active Directory, File and Print Server services, Outlook Web Access processing, Virtual Private Network (VPN)Server services, Intranet, Extranet and Proxy processing environments


Experience in Infrastructure Support including; LAN/WAN support in a Cisco networking environment including Cisco Switches, Routers and PIX Firewalls. Demonstrated Knowledge of IP Routing Protocols, Addressing, VLAN, VPN operations


Demonstrated Skills:


MUST BE experienced installing and supporting clustered, active/passive, active/active, redundant high availability server configurations


Experience in management, administration and support of the Blackberry Server its associated services


MUST have experience with network design, devices and protocols (Cisco switches, routers, firewalls, IP addressing) and function within an enterprise NOC infrastructure


MUST BE experienced in the management, administration and support of the Windows Operating Systems and its associated services, Exchange Messaging 2003, Domain Services (DNS), Active Directory, File and Print Server services, Outlook Web Access processing, Virtual Private Network (VPN) Server services, Intranet, Extranet and Proxy processing environments


MUST BE experienced installing and supporting clustered, active/passive, active/active, redundant high availability server configurations


MUST Have Experience in management, administration and support of the Blackberry Server and its associated services is a plus


Knowledgeable in using NetIQ and or HP OpenView monitoring tools in addition to Microsoft and other manufacturer's software tools for troubleshooting, analysis, assessment and resolution.


Individual must be familiar with network design, devices and protocols (switches, routers, firewalls, IP addressing) and function within an enterprise infrastructure


MUST BE a team player and able to effectively communicate with the client.


MUST HAVE excellent writing and documentation skills and be familiar with the Peregrine Problem Ticket System


MUST HAVE experience in the project management of small and large initiatives with technical resources from 2 to 5 individuals.


MUST HAVE a minimum of 8-years experience in Data Center operations and technical support activities


Either SMS or SharePoint experience is a plus



MUST HAVE:


Excellent customer service and written/verbal communication skills


Exchange 2003 -Experience Level: 8-years or more


Analytical and Critical Thinking Skills


Interpersonal and People Skills


Leadership Skills


Multi-Tasking Ability


Organizational Skills


Presentation Skills


Project Management experience


Able to build excellent client relationships


System management and tolerance for stress.


Skills, Education and Experience:


- Bachelor's Degree in Information Systems or equivalent science oriented discipline


Ideally candidate will have certifications including; MCSE 2000/2003, current CCNA or CCNP or other equivalent industry credentials


Required Background:


MUST HAVE the ability to work in fast-paced environments


MUST BE a United States citizen.


MUST HOLD AN ACTIVE DOD SECRET CLEARANCE



RESUMES WITHOUT REQUIRED EXPERIENCE AND CLEARANCE STATS SHOWING ON RESUME WILL NOT BE CONSIDERED


Business will be conducted in Arlington, VA.



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Experience/Skills
See Above
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