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Job title

Technical Analyst in the Philippines

Company Cybercoders.com
Wage between $0.00 - $0.00 Annually
Location United States, California, San Francisco
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/3/2009
Description
Technical Analyst in the Philippines Technical Analyst in the Philippines - Skills Required - Technical Analyst, Philippines Citizen,PERL & KSH, SQL Server, JAVA, J2EE,JBOSS, Oracle, LINUX System,SFTP & FTP Processes

Technical Analyst in Clark, Philippines

(Must be Citizen of the Philippines)

This position is responsible for providing advanced technical assistance to both internal and external customers. The position will provide advanced routing of Incidents and Request through our case management system.

The Candidate who fills this position should have strong technical skills in the following languages: English, Perl, KSH, SQL Server, JAVA, J2EE and JBOSS.

Role: Gather Requirements & Support
Obtain specific details relevant to customer requests to resolve and/or triage requests.
Provide advanced client support and technical issue resolution via E-Mail, phone and other electronic medium.
Configure IMPaCT application to include:
Troubleshooting repository configurations;
Batch Import failures unavailable in UI;
Image/Data blowback troubleshooting
Advanced routing and resolution of Incident Tickets and Requests
Log Auditing & reporting for security audits & verifications of customer requests
Investigation of missing batches and images
DTI/IFI level I/II application troubleshooting
Import failures batch/bulk - non DM imports
Blowback/Confirmation verification/assistance
Participate in 24x7 on call rotation to provide after hour support during business emergencies.

Role: Develop & Administer
One-off and automated report creation
Attribute modification
Attribute Level Security
Log Auditing and reporting for security audits and verifications of customer requests
Assisting with Conversion Center imports and diagnostics
Repository Attribute modification
Basic Batch Import parameter/attribute modification

Role: Security
Maintain best practices based on associated security policies and industry security standards to ensure applications are appropriately secured (PCI) based.

Metrics: Basic standards regarding how success will be measured
Security strictly maintained 100% of the time.
All tickets will have the following metrics
Open ticket and respond in 5 minutes at 90%.
Advanced routing of ticket within 120 minutes at 90%.
Resolved within three business days at 90%.

An ideal Candidate should have experience with:
~ Image repository operations
~ UNIX & LINUX operating system
~ Oracle, and using the VI Editor.
~ Understanding of SFTP and FTP processes.
~ Strong attention to detail, be self-motivated, excellent problem solving skills and be ever conscious of data security matters.

If you meet the requirements and are a citizen of the Philippines ready to work there, then please apply today.

If you know anyone that fits the job, I pay $1000 referral fees! - NG-TAPHIL - , , , , , CyberCoders CyberScientificdf-tc

Experience/Skills
See Above
 
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