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Job Information
Job title

Technical Help Desk Representative

Company CDI Corporation
Wage between $0.00 - $0.00 Annually
Location United States, Virginia, Richmond
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/6/2009
Description

Job Description:

Position Description: Competitive pay!
Experience Level: 2 year degree or HS diploma and 1-2 years experience.

Description: Tier-1 support.
Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity.

Documents and may resolve basic problems regarding business applications and hardware and software.

Tracks status and follows up to ensure client satisfaction. Escalates to senior staff when solution is unclear. Reports problems with procedures.

Ensures Help Desk analysts are notified of customer impacts, as well as phone menu greetings and the System Outage Page are updated accordingly.

Escalates to or consults with senior staff when solution is unclear.

Reports problems with procedures and suggests improvements.

Excellent customer service, problem solving, written and verbal communication skills, detail oriented, have ability to multi-task, ability to work with all levels of associates, including high level management and resolver team personnel, be a team player with strong interpersonal skills and adaptability.

Key Skills
Customer Service, PC Support, Windows skilled user.

W2 only and must be authorized to work for anny US employer.



Search Tags: Call Center representative, Help desk analyst, help desk specialist, Technical help desk representative, helpdesk representative. Technical Service Specialist, Entry level.

Experience:





Technical Help Desk Representative
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Experience/Skills
See Above
 
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