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Job Information
Job title

Technical Helpdesk Specialist

Company ACS Inc
Wage between $0.00 - $0.00 Hourly
Location United States, Florida, Kissimmee
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 7/24/2008
Description
We're here to help.

In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.

We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.

It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.

May perform one or more of the following:

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.

Applies understanding and knowledge of information systems products and services to assist users.

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

Coordinates referrals to appropriate technical, professional, or service personnel.

Receives and prioritizes issues and forwards using appropriate escalation procedures.

All other duties as assigned.

In addition to the above duties, the higher levels within this job family may also perform the following:

Provides functional or task leadership

Coordinates special projects and system upgrades

Briefs customers and/or management on the status of resolution efforts

Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel

Recommends system or process improvements, including procedures, training, and enhanced documentation
Technical Skills Required:


MS Desktop Apps
Win 98
Win XP
Windows Server
Network

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
refer to the job description

Other desired skills:
Microsoft Proficient, Win 98, Win XP, Remote Access, Network