Technical Operations Center (TOC) Reporter

Technical Operations Center (TOC) Reporter

MUST HOLD ACTIVE DOD SECRET CLEARANCE - INTERVIEWS NOW BEING SCHEDULED

CONTRACT TO DIRECT HIRE

Reporter's hours are: 2nd shift sun-wed or wed-sat (noon -10pm)

Position Description:

Prepare, consolidate and validate outage and service restoration events on the TSA IT Daily Status Report

Provide 0815 last 24 hour status report and special incident reports

Provide 24X7 command and Control Status Information for the Bridge Contract program including TSA organizations ie critical system outages, security events and emergency patch management and special interest items ie hurricane

Brief federal personnel special interest events and issues of applicable significance

Manage and validate production changes so no maintenance is conducted without prior approval. This is done on a daily basis

Provide command and control of enterprise outages and identify and notify the incident coordinator,

Perform troubleshooting and support incidents as required (eg, critical system outages, critical network outages, critical application outages, critical system outage, security events, and emergency patch management). This is done on a daily basis

Provide Computer Incident Reports and Root Cause Analysis reports for TSA Enterprise outage as specified by Unisys and TSA executives. This is done on an as-required basis

Act as 7x24 on-site focal point for TSA OIT staff when addressing service inquires and provide status updates, handle incident escalations after hours, or escalate events to key TSA and Unisys management teams. This is done on a daily and as-required basis

Provide proactive service and capacity trending, utilizing core enterprise monitoring tools

Provide verification and validation to confirm devices throughout the TSA Enterprise

Review and work intimately with Unisys resolver" groups to confirm validity of event logs which are reported in the with SLA performance review. This is done on a monthly basis

Provide customer view of enterprise services on a monthly basis

Ensure patches are applied to all Unisys managed equipment

Record and process Call Reports and Escalation Reports for TSA Outages and disseminate to the client for review

Collect various statistical and monitoring reports

Escalation of VIP issues to include interaction and focal point

Skills, Education and Experience:

Bachelor's Degree in Information Systems or equivalent science oriented discipline

MCSE 2003 certification or equivalent experience

Additional Skills

MUST HAVE:

Exchange 2003 -Experience Level: 8-years or more

Excellent analytical and critical thinking skills

Excellent interpersonal and people skills

Excellent leadership skills

Ability to multi-task

Excellent oral and written communication skills

Excellent organizational skills

Excellent presentation skills

Experience in Project Management

Ability to build excellent client relationships

Experience in systems management

Tolerance for stress

Required Background:

MUST HAVE Excellent customer service and written/verbal communication skills

MUST HAVE the ability to work in fast-paced environments

MUST BE a United States citizen

Business will be conducted in Arlington, VA.

RESUMES NOT SHOWING RELATED EXPERIENCE AND CLEARANCE STATUS WILL NOT BE CONSIDERED