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Job Information
Job title

Technical Support Analyst

Company Recruitmax Software
Wage Not specified
Location United States, Florida, Ponte Vedra Beach
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 6/8/2005
Description
Technical Support Analyst - Ponte Vedra Beach

EQUAL OPPORTUNITY EMPLOYER

Description
Recruitmax Software, Inc., the award winning and leading provider of workforce management services and solutions for organizations worldwide, is looking for a Technical Support Analyst to support our customers in Ponte Vedra Beach, FL.

The ideal candidates for the Technical Support Analyst position is a client advocate who has a background in supporting users of Enterprise Web applications in a consultative basis. The applicant must have strong analytical skills, a passion for delivering excellent customer service, and the ability to effectively communicate with all levels of the Recruitmax Software team and our customers. The candidate will be well organized and able to multi-task and prioritize in a fast-paced environment, have a Can-Do attitude, and be a team player. Additionally, the candidate must have effective time and project management skills to push initiatives and results efficiently and effectively.

Responsibilities:
? Provide telephone and email support to internal and external customers
? Perform efficient incident management, while maintaining metric quotas
? Understand and assess customer-reported issues to determine prioritization
? Serve as an internal knowledge resource for other members of the Recruitmax organization
? Utilize knowledge of Internet and PC technologies to make solution recommendations
? Analyze and validate issues transferred to R&D?
? Create clear and complete work orders for ongoing maintenance requests from customer accounts
? Assist implementation consultants with QA testing of new software development, data conversions and new site creations
? Manage and ensure documentation of assigned incidents, including internal and external communications
? Ensure every customer contact is handled professionally and with excellent customer care
? Learn, understand, maintain and contribute to internal support processes
? Analyze, develop, and improve internal processes
? Maintain strong adherence to Service Level Agreements
? Participate in special projects, as assigned

Qualifications:
? Bachelor's Degree required
? Understanding of database, Java, PC, and Internet technologies
? 3 to 5 years experience in Enterprise software support (technical support and customer service)
? Heavy phone/call center experience
? Strong technical problem solving skills, with an ability to troubleshoot extremely complex application issues
? Exceptional research skills and resourcefulness
? Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling
? Familiarity with Customer Relationship Management (CRM) systems
? Ability to verbally present soft and hard technical subject matter to a variety of audiences
? Ability to proactively develop relationships and communicate with all levels of the internal organization
? Ability to communicate with members of a client's organization, at all levels (general staff to executive, technical and non-technical

Desired Skills:
? Experience in supporting recruiting professionals
? Multi-lingual (English/French/Spanish/German/Korean/Chinese/Italian) is a strong plusdf-tc

Experience/Skills
See Above

Other desired skills:
Technical Support Analyst
This job has expired.