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Job Information
Job title

Technical Support - Another Opening

Company At-Tech
Wage between $0.00 - $0.00 Hourly
Location United States, Georgia, Atlanta
Employment type 9+ Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/11/2009
Description

Provided 100% phone support of companys computing technologies for approximately 25,000 internal clients, including both nationwide and offshore clients as member of a 60 person team. This included PC software and hardware, computer workstation problems, LAN/WAN connectivity, mainframe software, telephone equipment, and other technology-related devices.
Responsible for troubleshooting various types of software such as Microsoft Office applications, Adobe Acrobat and Adobe Reader, mainframe applications, and other multiple applications.
Assisted users with remote access using Cisco AnyConnect VPN, and Phone Access Lookup (PAL).
Assisted with activating and troubleshooting wireless devices such as Blackberries and TREOs.
Worked on special projects assigned by department - the department email account, handling voicemail matters.
Will Mentor employees on various job responsibilities as they became acclimated with duties.
Post documentation on department knowledgebase to be used in problem-solving by other associates.


Provided excellent customer service and support to network users, server and mainframe applications, and hardware while under moderate supervision. Analyze and solve problems, and performe first-level diagnostics. Communicated technical concepts to nontechnical users and assisted in system evaluation and effectiveness.

Provide both telephone and desktop support for multiple clients using helpdesk tools such as Unicenter Service Help Desk (USD), Aspect Winset/Aspect Assist for Windows 4.0.
Resolve operating difficulties by remoting into users PCs using Remotely Anywhere Tool 2.1 (RA).
Troubleshoot various types of software including Microsoft applications (Internet Explorer, Outlook, Excel, and Word), Adobe Acrobat/Adobe Reader, mainframe applications, and applications unique to the proprietor.
Assist with reimaging of PCs by instructing users on step by step process of backing up current data, installing new software, and restoring all saved data to the new image.
Performe scheduled system/data back-up maintenance and addressed any hardware and software errors.
Restore PC files from local media and remote storage devices storage devices (cameras and CDs).
Troubleshoot and installe hardware devices on users desktops, such as printers and cameras.
Help users with resolving connectivity issues involving routers, switches, modems, and workstations.
Assist users in activating and troubleshooting wireless devices (Blackberries and mobile phones).
Worked with 3rd party vendors (IBM and HP) to resolve hardware issues with desktops, printers.
Assisted with security related matters such as passwords, and giving users software access.


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Experience/Skills

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