Immediate job opportunity for a Technical Support with one of our active clients located in Austin , Texas ! Please do send me your resume and contact details at if you are interested in applying for this position.
Job Title: Technical Support
Job Location: Austin , Texas .
Job Rate: Negotiable
Duration: ASAP- March 31, 2010
Job Duties and Qualifications:
The Worker will be the deployment technician for a multi-site point to point environment, E-talk implementation to deliver call recording and call center agent supervision functionality statewide. The Worker will be responsible for developing, configuring, testing, and delivering an E-talk application install that can be distributed remotely to desktop computers using Novell Zen Works to call center agents and supervisors at approximately 8 call centers. This shall include documenting and training our client IT personnel on the deployment. The Worker will coordinate deployment efforts with the NMS project manager, Our client's IT staff and vendors,The Worker will consult on E-talk server configuration, authentication configuration, domain requirements, and document best practices for E-talk operations.
Minimum requirements :
Skills/Experience
Years
8
Configuring packaged software installs for remote installation to Windows XP workstations.
4
Troubleshooting/Resolving software installation problems.
Skill in identifying, analyzing, and solving problems and issues on projects.
Knowledge of industry-standard software deployment terms, tools, and techniques.
2
Autonomy E-talk client deployment to Windows XP workstations and Windows domains.
Excellent written and verbal communication skills
Excellent organizational skills
1
Autonomy E-talk server configuration and deployment strategies.
Preferences:
MS Word, Excel, PowerPoint, and Project
Experience using Novell Zen Works to distribute E-talk applications
Knowledge of VoIP E-talk configurations.