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Job title

Technical Support Engineer - WDM

Company Southern Recruiting Solutions, Inc.
Wage between $0.00 - $0.00 Annually
Location United States, Georgia, Atlanta
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/16/2009
Description
Technical Service Engineer for a global telecommunications equipment provider. This Level 3 support position is responsible for the education and support for the WDM products to internal and external customers.
  • Support Level 2 TSE (Technical Service Engineers) on escalated customer calls and resolve them according to the service-level agreement (SLA)
  • Establish a close relationship with R&D and act as key interface between R&D and the Technical Service team.
  • Introduce new product releases to the Technical Service team and other internal and external customers.
  • Generate, distribute and maintain technical training presentation, system qualification manual technical tips and knowledge database articles
  • Provide technical training on the products and technologies
  • Assist customers on type approvals and homologation processes for newly introduced products
  • Occasional On-Site troubleshooting support
  • Work as part of a global team with world-wide internal and external exposure at highest technical level
  • Keywords: network manager, network management, IT, CCNA, networking, network administrator, engineering, network engineer, mechatronics, systems design, computer, computers, network

    • Requirements

  • College degree in Engineering
  • 2 years or greater experience in Customer Support or Technical Training in the telecommunications business
  • Fluent in the English language. German language is an advantage.
  • Technically highly competent with considerable knowledge Optics, DWDM, SDH/SONET, TCP/IP and routing protocols
  • Ability to learn independently and quickly about the new technologies and new technical features progressing in the telecommunication business.
  • Excellent presentation and communication skills
  • Ability and willingness to travel worldwide for internal enabling activities and for customer trials
  • Excellent troubleshooting and escalation management skills
  • Ability to quickly learn and implement new technologies
  • Ability to cope with stress in difficult situations
  • Ability to balance between technical and business requirements of clients
  • Ability to develop and nurture relationships with internal and external customers
  • Acceptance of flexible working hours
  • Participation in a 24/7 Level 3 on-call duty program to deliver remote support
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    Experience/Skills
    See Above
     
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