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Job Information
Job title

Technical Support Engineer - Workforce

Company Kronos
Wage Not specified
Location United States, Massachusetts, Chelmsford
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 4/28/2005
Description
TECHNICAL SUPPORT ENGINEER - WORKFORCE

Kronos Incorporated is the most trusted name in workforce management. Kronos helps organizations staff, develop, deploy, track, and reward their workforce, resulting in reduced costs, increased productivity, better decision-making, improved employee satisfaction, and alignment with organizational objectives. More than 20 million people use a Kronos solution every day. Kronos offers solutions to a diverse array of industries including education, government, healthcare, hospitality, manufacturing, and retail. Leading publications including Business 2.0, BusinessWeek, and Forbes have recognized Kronos for its financial strength and superior product offerings. Kronos is a publicly owned company (NASDAQ: KRON) and was founded in 1977.

JOB DESCRIPTION

*Utilize his/her technical ability to prioritize Level 1 and Level II issues and appropriately respond to multiple critical situations.
* Define the tools needed by Kronos Workforce Central Support organization to resolve technical issues. These tools include remote access, database analysis, network analysis and product specific tools as required.
* Ensure that a process is defined, documented and implemented so it could be utilized to record the replication of product anomalies to engineering for quick resolution.
* Working knowledge of how to load Oracle and/or SQL database into a lab environment for testing purposes.
* Maintain transfer knowledge throughout the support organization once we have participated in Beta process for new Kronos products and technologies
** Maintain the highest possible level of expertise in Kronos Client/Server product, networks, database products (Oracle and SQL) and other technologies associated in this environment.
* Provide technical expertise to conduct specific performance or functional tests associated with resolving performance issues regarding Kronos application being utilize on a Unix or NT platform in association with Oracle and/or SQL database.
* Provide technical expertise in weekly triage meeting between engineering and support services.

Qualifications:

* Minimum 6 years experience working with Client/Sever technologies, Unix and NT environments.
* Minimum 3 years experience working with Oracle, Informix, or SQL Server relational databases.
Experience working with Weblogic, Websphere, and Jboss preferred.
* Excellent technical understanding of Operating Systems (NT, Unix, Novell), networking technologies, software applications and communication protocols.
* Having a strong working knowledge of SQL would certainly be a benefit.
* Possess Microsoft Certified System Engineering certificate or obtain within 12 months of start.
* Excellent oral and written communication skills.
* Has 5 years experience in a telephone support roledf-tc

Experience/Skills
See Above

Other desired skills:
Technical Support Engineer - Workforce
This job has expired.