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Job Information
Job title

Technical Support Lead

Company CDI
Wage between $0.00 - $0.00 Hourly
Location United States, California, Thousand Oaks
Employment type Full Time
Education Technical College
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 5/31/2007
Description
this is a contract to hire position
Exclusive benefits on being hired after 6 months

First and second level help desk support applying knowledge of information system products and services to assist users and proactively maintain computer operations.



Essential Job Functions & Responsibilities:



The job functions include, but are not limited to, the following:

** Respond to all Help Desk calls and tickets in a timely and professional manner
** Perform desktop support
** Log all questions and problems in Altiris
** Keep Altiris up to date
** Document solutions
** Followup with user to ensure problem has been resolved
** Apprise management of unresolved issues as well as issues involving Executives
** Provide technical assistance and training to desktop users
** Develop and maintain a thorough working knowledge of applications, computer hardware, operating systems, and on-line services
** Performs system backups.
** Maintain and configure printers
** Create images for desktops and laptops
** Install and configure computer hardware, printers, and other peripherals
** Install and configure computer software
** Assist other operation personnel with projects as assigned
** Provide support for three different locations
** Advanced phone support and remote control into desktop
** Proactively research and test new tools to improve efficiencies
** Bring new and innovative ideas to the team to continually improve processes
** Work collaboratively with the team
** Respect others and work in a friendly customer service oriented manner
** Use Help Desk notes to leave written status on desks when user is not there
** Support the rest of the Help Desk team when they are our of the office or have a lot of issues accumulating. This means proactively identifying when they need help and taking some of their workload off of their desks.
** Keep work area organized

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Experience/Skills
Qualifications & Education:

(Related technical training or a minimum of two year related technical experience

** Excellent communication/customer service skills
** Strong problem solving and decision making skills
** Ability to multitask and meet time constraints
** Ability to work as part of a team environment
** Extensive knowledge of Windows 2000/XP and MS Office 2000/XP/2003 Suite
** Evening and weekend shift hours as needed for special projects
** An Associates degree or technical diploma in the field of Information Systems is a plus
** 7 years + Help desk experience
** A+ certification or equivilant computer hardware experience is a plus
** Knowledge of Altiris is a plus
** NT Scripting is a plus
** Experience setting up unattended installs

Prefer somebody who has worked in a small environment ( Support needed for 400 users)

Other desired skills:
Technical Support Lead
This job has expired.