Latest Jobs  
 
 
This job has expired.
 
Job Information
Job title

Technical Support Manager - Help Desk Manager - IT Manager

Company Cybercoders.com
Wage between $0.00 - $0.00 Annually
Location United States, California, Irvine
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/19/2009
Description
Technical Support Manager - Help Desk Manager - IT Manager Technical Support Manager, Help Desk Manager, IT Manager, VOIP, IVR, Telecom, Telephony, UNIX, VARS - Skills Required - Technical Support Manager, Help Desk Manager, IT Manager, VOIP, IVR, Telecom, Telephony, UNIX, Active Directory, VARS, LAN, WAN

Technical Support Manager, Help Desk Manager, IT Manager, VOIP, Telecom,

Based in Irvine, CA, an international software company is looking for a Technical Support Manager with a telecom background. This position offers great room for growth, development and an outstanding opportunity to work in a dynamic and fun environment!

Responsibilities:

- Manage a team of 7-9 help desk support engineers

- Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.

- Ensure maximum issue resolutions in minimum time.

- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user.

Must have skills:

- Bachelor's degree in Computer Science or Information Systems or equivalent experience.

- Must have 3-5 years experience managing teams in a technical support/customer service environment.

- Experience of the latest network and desktop operating systems remote management and monitoring and help desk software.

- At least 6 years in technical product support or information systems environment supporting business-to-business customers.

- Requires 3+ years experience with at least 2 of the following: Network (LAN or WAN), Firewalls, Computer Support Operations, Service Level Agreements, 24/7 support, Product Development, Unix, or NT/2000.

- Excellent verbal and written communications with outstanding analytical and problem solving skills are essential to represent this position.

This company offers a competitive salary ($75-$95K) plus bonuses, benefits, 401K and more! So, if you are a Help Desk Manager with computer telephony experience, then please apply today! - SCE-HelpDeskMgr-CA - , , , , , CyberCoders CyberScientificdf-tc

Experience/Skills
See Above
This job has expired.
 
Bookmark and Share