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Job Information
Job title

Technical Support Rep

Company Robert Half Technology
Wage Not specified
Location United States, Oregon, Hillsboro
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 4/10/2008
Description
Technical Support Representative Hillsboro, ORRobert Half Technology is looking for highly-motivated, service-oriented, technically-savvy individuals to fill 20 direct hire Technical Support positions. The ideal Technical Support Representative will have a mix of people and technical skills and the desire to excel in a growing company where the focus is on customer satisfaction. As a Technical Support Representatives you will be empowered to make decisions to ensure our customers have the best experience possible. The TSG supports pioneering technologies and services in a fast-paced, dynamic environment as we grow to support over 20M customers.BENEFITSOur client offers an outstanding benefits package that includes Medical, Dental and Vision coverage, paid time off, 401(k) matching, employee stock purchase program, holiday pay, a free membership and much more. SCHEDULEEmployees can work 5x8's or 4x10'sAll shifts available. RESPONSIBILITIES • Provide exceptional service and technical support in an inbound call environment. • Effectively understand, assess and take personal ownership to resolve a wide variety of customer issues.• Provide feedback on product performance and trends to Technical Support, Product Development and other internal teams. • Ensure accurate and timely documentation of customer interactions and technical issues. • Support and demonstrate commitment to quality principles. • Take ownership for individual statistics and other call center productivity and quality metrics. • Accept coaching and feedback. • Interact positively with other team members. • Adhere to scheduled shift (we operate in a 7 day a week, 24 hour environment) • Participate in special projects and perform additional duties as required. * Great reasons to accept this position.Delightful people We're democratizing digital entertainment distribution Values matter Rules annoy us Good pay Consistently outstanding people We love digital entertainment We're creating an amazing futuredf-tc

Experience/Skills
• A passion for service and the desire to be a part of an amazing future• Exceptional customer service skills • Ability to articulate complex issues in an easy-to-understand manner • Must be decisive, results-oriented and a creative thinker with problem-resolution skills • A minimum of twelve months technical support experience; business to consumer and call center experience preferred • Strong computer application skills including: MS Office; experience maintaining customer information in electronic databases desired • Proven troubleshooting with hardware and/or software, network configuration experience desired • Strong oral/written communications skills • Must be flexible to working various schedules within a 24/7 environment

Other desired skills:
Technical Support Rep
This job has expired.