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Job Information
Job title

Technical Support Representative

Company AppleOne
Wage between $0.00 - $0.00 Annually
Location United States, Oregon, Hillsboro
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/22/2008
Description
This tech support Position Features:

Great Pay to $39K

A minimum of twelve months technical support experience; business to consumer and call center experience preferred!

AppleOne is looking for highly-motivated, service-oriented, technically-savvy individuals to join our technical support group. The ideal candidate would have a mix of people and technical skills and the desire to excel in a growing company where the focus is on customer satisfaction. Representatives are empowered to make decisions to ensure that customers have the best experience possible. The TSG supports pioneering technologies and services in a fast-paced, dynamic environment as we grow to support over 20M customers.

BENEFITS

We provide our representatives with an outstanding benefits package that includes Medical, Dental and Vision coverage, paid time off, 401(k) matching, employee stock purchase program, holiday pay and much more.

SCHEDULE

Employees can work 5x8's or 4x10's
All shifts available.

QUALIFICATIONS

A passion for service and the desire to be a part of an amazing future
Exceptional customer service skills
Ability to articulate complex issues in an easy-to-understand manner
Must be decisive, results-oriented and a creative thinker with problem-resolution skills
A minimum of twelve months technical support experience; business to consumer and call center experience preferred
Strong computer application skills including: MS Office; experience maintaining customer information in electronic databases desired
Proven troubleshooting with hardware and/or software, network configuration experience desired
Strong oral/written communications skills
Must be flexible to working various schedules within a 24/7 environment

CHARACTERISTICS OF SUCCESS

Strong customer orientation, both internally and externally
Strategic thinking both technically and about the business as a whole.
Ability to execute successfully on business strategy
Self motivated / self starter
Desire to work in a fast- paced, evolving, and dynamic environment
Love of challenges and the sense of pride it brings to solve them
Ability to work well in a cross functional environment
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Experience/Skills
call for details

Other desired skills:
call for details