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Job Information
Job title

Technical Support Specialist (#7003456)

Company Application Specialists, LLC
Wage Not specified
Location United States, California, El Cerrito
Employment type Full Time
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 2/26/2006
Description
Key technical support specialist position to support advanced image capture and information delivery products and services designed for the financial services (treasury management/payments/wholesale and retail lockbox) industry. We are looking for a technical support candidate with broad experience working with both technical and non-technical customers, including experience with customers at enterprise or financial services organizations. Ideally, candidates will have a good balance of "soft" customer-facing skills along with "hard" technical skills in areas like shell scripting and industry-standard security technologies.Responsibilities:Candidates must be able to perform technical support tasks such asInstall and configure complex software applications.Implement simple VPN or other tunneling mechanism between Windows and/or Linux/FreeBSD servers.Install and configure common applications on Linux, FreeBSD, and Windows including HTTP, FTP, MTA, DNS, etc.Diagnose network problems in production environments.Design/document network deployment architectures.Analyze log files to diagnose production-processing issues.Provide Tier I, Tier II, and Tier III support to our clients'customers (including prospects, partners and field personnel) through IM, email, web and by phone.Document all customer issues and related solutions, whether from direct customer contact or escalated issues from field personnel.Maintain key customer relationships through proactive regular customer calls to measure and ensure customer reference-ability.Manage customer technical relationships regarding questions, bugs, and enhancements, as well as operating system and application updates.Support field personnel with installing and configuring the Client's solution and documenting customer implementations.As needed, travel to customers' sites as a member of implementation or trouble-shooting team for more complex technical environments or cases involving extensive technical work.Work as part of hardware procurement/build process for pilot projects.Act as key member of team maintaining and improving documentationCoordinate with QA, Development and Product Management to ensure that the latest product revisions and documentation are made available to customers on a timely basis.Work with the Marketing and Engineering teams to process and manage customers' inputs.Make technical recommendations on how to improve product in terms of ease of implementation and decreasing common questions/issues.Work with team to ensure field personnel trained on key pre-sales technical and implementation details.Develop the tools, knowledgebase, and infrastructure to allow customers, partners, and team to find answers for themselves to commonly asked questions.Perform java programming and java debugging to find root cause analysisAssist in writing test and debug product builds to identify root cause analysis for customer issues.

Requirements:

Knowledge & Skills:Degree or work equivalent highly preferred.3/4+ years experience in technical support and/or IT consulting, preferably in enterprise or financial services software companies.Ability to learn new, related material quickly and independently and immediately apply new knowledge.Possess exemplary client service skills. Must be self-motivated and have the ability to motivate others to assist in solving client support issues.Strong ability to resolve problems in a professional manner. Experience working directly with technical and business customers as a trusted technical partner and resource.Excellent oral and written communication skills and ability to successfully interface with others to obtain their cooperation and influence them to take required action or make decisions in resolving complex technical problems.Intermediate level familiarity with image capture, document management, treasury management and financial terminology, practices and procedures.Proficient knowledge in sector fields, such as banking/financial, health care, or government highly preferred.Strong technical knowledge and experience, with an emphasis on server scripting (Linux/FreeBSD/Windows), security and networking skills. JAVA programming experience is a plus.Expertise in MS Windows, MS Office, and software support tools.Effective time and scheduling management techniques in a fast moving project setting. Manage competing priorities and multiple assignments under tight deadlines. Must be able to travel as needed 30-50%, must be able to

Experience/Skills
See Above

Other desired skills:
Technical Support Specialist (#7003456)
This job has expired.