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Job title

Technical Support Specialist, Audiovisual products - Installation in New York NY

Company J Patrick and Associates
Wage between $0.00 - $0.00 Annually
Location United States, New York, New York
Employment type Full Time
Education Associate
Year Experience 3 - 4 Years of Practical Experience
Travel About 25%
Published on 9/28/2009
Description
Technical Support Specialist, NYC


Duties, Responsibilities and Accountability:
Will provide effective customer service by handling technical support enquiries and following documentation policies.

Answer technical inquiries and provide pricing information regarding our client's broadcast video products.

Will carry pager/be on-call for emergency services (24 hours a day) on a rotating basis.

Expediting of returned material from the field for service reasons.

Provide effective remote and on-site installation, technical training and
commissioning services
. This will include frequent planned travel.

Provide effective field service when required. This may include travel on short notice.


Assist with set-up of and attend tradeshows as needed by the Sales Team.

Assist Sales team with quotes, bids and proposals.

Maintain a library of up to date technical
and sales
information on the firm's audiovisual products

Perform other related duties as required.




Job Requirements:



Knowledge/Education/Training:

Technical diploma and knowledge of broadcast video and audio systems

Additional education and computer courses are strong assets





Traits:

Well-organized, very detail oriented, and able to work on multiple projects

Approachable and excellent communication skills

Able to envision the entire project and look for problem areas

High initiative and well developed analytical skills

Must be able to work with a team as well as independently



Experience:

Excellent trouble shooting and debugging skills

High level of customer service experience in a retail or manufacturing environment

Excellent understanding of Audiovisual and Broadast production systems and parts

Strong knowledge of MS Word and Excel

Strong knowledge of Sales Logix or similar CRM system is an asset

Experience with an MIS system such as MAX or similar database is an asset



Other:

Valid Driver's License

Current US Passport

Home office environment.



Physical Demands:


Office Environment

Possible heaving lifting if moving equipment

Travel up to 50% (short-notice and international trips)df-tc

Experience/Skills
sales support, presentation, field, implementation, installation, troubleshooting,
 
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