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Job Information
Job title

Technical Support Specialist

Company Cambridge
Wage between $0.00 - $0.00 Annually
Location United States, Georgia, Atlanta
Employment type Full Time
Education Bachelor
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 5/24/2006
Description
Associate, Information Technology

Job Summary
The purpose of this position is to provide full, end-to-end user support and ensure system performance. In doing so, the Associate will draw upon a broad knowledge of hardware, software, networking, and application technologies to ensure steady state network operations. In performing the essential functions of this role, the work environment is fast-paced, moderately noisy and team-based. Additionally, occasional travel may be required. The Associate, Information Technology works under the supervision of a Manager, IT or Specialist, IT.

Key Responsibilities:

I. IT Responsibility:
  • Identifies, diagnoses and solves information technology problems and escalates when necessary;
  • Identifies needs for technical support, determines level of support warranted and provides support to end users, including LAN connectivity, hardware, software, network, printing and telephony issues;
  • Determines need for coordination of efforts with other team members to ensure timely quality of technical service to Sapient?s clients and users;
  • Uses independent judgment and discretion to prioritize competing service requests and sets levels of expectation with Sapient people regarding IT issue resolution;
  • Identifies needs for instruction and training and provides instruction and training on hardware and software to Sapient people within area of expertise;
  • Ensures that problems are handled in a timely manner so as to eliminate down time and maximize company productivity.

    II. Partnering
  • Coordinates with other persons within IT as well as other areas of Sapient to ensure effective and efficient operations and to resolve issues that may occur
  • Provides recommendations to management for the development of processes, policies and procedures

    III. Communication
  • Responds to inquiries from employees, Sapient managers, clients, vendors and other outside parties
  • Corresponds both orally and in writing with internal and external parties

    IV. Company Contribution
  • Assists with special projects, as required.

    Job Requirements:

    Education:
  • Bachelor?s degree in computer science, business or a related field is preferred

    Experience Guidelines:

  • 1-3 years experience in Windows, Exchange, Solaris and some Macintosh administration, enterprise backup technologies, telephony systems, or remote access technologies;
  • Ability to solve complex problems;
  • Ability to work outside of standard business hours when necessary;
  • Ability to communicate technical detail into every day terminology;
  • Ability to work effectively with project teams and clients;
  • Ability to solve and troubleshoot problems remotely.

    *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.df-tc

    Experience/Skills
    See above

    Other desired skills:
    Technical Support Specialist, help desk
    • This job has expired.