Technical Support

Required Skills:
Years Skills/Experience
3 Experience analyzing user requirements, procedures, and problems to automate processing or to improve existing systems.
3 Experience formulating logical descriptions of problems and devising optimum solutions.
3 Experience providing technical assistance and support for applications and for information sharing with external entities in a customer service environment.
3 Experience providing field coordination and planning for the effective use of management information systems.
3 Experience analyzing, evaluating, and making recommendations concerning existing information technology/systems processes and the development of new procedures, standards, tools, and techniques.
3 Details input and output record formats for computer programs
3 Scanning and indexing records in a variety of formats
2 Experience providing Tier II Support to customers over the phone, in writing, and in person.

Preferences:
Years Skills/Experience

2 Experience in Records Information Management (RIM), with an emphasis on managing electronically stored information;
3 Experience providing Tier II Support to customers over the phone, in writing, and in person.
3 Proficient in MS Office Suite, with emphasis on Outlook 2003, specifically working with .pst files.
2 Experience using Content Services/FileNet
Strong Familiar with MS Office 2007
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Experience/Skills
See Above