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Job Information
Job title

Technical System Support Specialist I

Company Axelon Services Corp
Wage between $0.00 - $0.00 Annually
Location United States, Georgia, Duluth
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/30/2009
Description
Technical System Support Specialist I
Duluth, GA
3 months

Job Description:

Manages delivery and installation of , customer procured and third party products and services for Clients customers. Other services include (but are not limited to) upgrades to equipment, redeployments, service assumption, and site preparation services.

Provide coordination services (customer single point of contact), management reporting, billing, subject matter expert, etc. Utilize defined processes and tools to ensure that each customer site/project is delivered and installed on time; and is complete to meet the customers expectations and in accordance with the documented scope of work.

Key Areas of Responsibility
Assist in the creation and on going management of the rollout schedule. Update, track, and adjust the rollout activities on a timely basis.
Create installation reservation and scheduling requests and ensure that all customer installation & deployment activity is scheduled and completed to the customers satisfaction and per SOW.
Responsible for updating Quickbase (or similar) database with equipment and services and project data.
Ensure that the requested site level activities are scheduled within standard process time frames.
Provide the required delivery dates and locations for subsequent rollout or destination deferred orders to the Implementation Services centers.
Coordinate with other vendors as needed for delivery of equipment or services.
Escalate issues with maintaining the rollout schedule, as needed, and manage to closure.
Ensure any necessary billing data is provided to the appropriate parties.
Establish and maintain communications with project team. A project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s).
Participate in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned.
PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook)
Customer Focused
Excellent written and verbal communications skills
Ability to work in a fast-paced, multi-tasking environment
Good time management and organizational skills
Proven ability to identify and resolve issues with a sense of urgency Detail oriented
Ability to work as part of a team or independently
Follow processes and procedures as defined by the project assignment Candidate needs to be tested in Microsoft suite and test scores provided
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Experience/Skills
See Above
 
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