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Job Information
Job title

Technical Unix/Windows Acct Mgr - prev. Sys Admin

Company Lynx Information Solutions
Wage Not specified
Location United States, Missouri, Saint Louis
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel Not Specified
Published on 2/26/2006
Description
Our client, an exciting, fast growth technology company, is seeking a Technical Account Manager for their St. Louis area territory.

The company was founded just five years ago with the express purpose of developing a new enterprise-computing solution that would simplify datacenter infrastructure. The resulting product was a new server architecture which both reduced complexity and improved business responsiveness. In the first three years of its history, the company doubled its size each year and continues to do so. Today, more than 100 market leading businesses around the world are using the company's products to run their most important applicators and improve resource utilization.

Position details:

Acts as the core point of contact between our client and customers and evaluations for all aspects of the support lifecycle. Teaming with sales and sales engineering the TAM will transition the account into support during the milestone of installation. Working closely with technical support and engineering TAMs will manage all support cases through to resolution as the customer advocate in steady state and crisis situations. Additionally TAMs are the customers primary source for feedback on our client's platform changes & upgrades meeting with their accounts regularly to present this data.

Responsibilities include:

Manage all Open Cases; owns and leads problem resolution plans, timely ticket updates, planning of field activities, and post mortem reporting.
Host regular meetings with the customer for ticket reviews and account reviews.
Introduce, advocate and plan the implementation of our client's code updates.
Lead the management critical issues for their accounts when needed.
Aggressively document and organize processes, information, and customer data for storage and presentation to the customer. Including but not limited to issue resolution plans, internal status updates, customer case updates, customer specific field processes, and customer profiles.
Introduce, advocate and plan the Implementation of the Axeda call home system for all his/her accounts.
Maintains awareness of existing or potential customer software and machine situations. Proactively alerts customer and manager of potential problems based upon strong working knowledge of software and hardware compatibility within the customer's environment.
Represent our client in a professional manner projecting a "larger than life" impression of our client's support services at all times.
Maintain a strong relationship with Third-Party Service providers.
May occasionally be called upon to act as a back up on implementations or to provide team leadership on specific implementations
May participate, as needed, as a technical expert in the pre-sales qualification and will assist with the delivery of the technical architectural design, strategies and plans that will be a delivered in the engagement.

NO RELOCATION _ must be local to St Louis

Salary: 90k to 100k

if interested - resume goes to bbgummoatcomcast.netdf-tc

Experience/Skills
BS Degree in Computing Science or similar field
Strong foundation in SAN and NAS environments.
3+ years of system administration skills in Linux and Windows technology.
3+ years experience in customer service organization focused on external customers
Experience working in mission critical data center operations at the enterprise level

Other desired skills:
Technical Unix/Windows Acct Mgr - prev. Sys Admin
This job has expired.