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Job Information
Job title

Telecom Engineer

Company ACS Inc
Wage between $0.00 - $0.00 Annually
Location United States, Ohio, Marysville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 6/28/2008
Description
We're here to help.

In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.

We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.

It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.

This position will report to the Manager of Voice Network Engineering.The primary role of this position will be to provide voice telecom design and engineering support for ACS customers and assist with ACS internal projects as needed.This position will provide strategic and technical direction, design, and engineering support (call center design, support and application development; enterprise standards development and implementation; VoIP strategy & support; campus telephony requirements).The candidate will interface with appropriate customer and ACS leaders to gather requirements and provide solutions to meet emerging business needs.The candidate will also interact with vendors to gather information and manage their performance and service delivery.The job will also entail ensuring voice systems and processes are properly documented and executed.The candidate will be responsible for break/fix of all customer voice systems and for providing maximum availability of those systems.

Other functions include:

Complete IMAC/tickets to stay with in SLA requirements.
Conducting research studies, performing cost analysis, identifying design approaches to meet client’s requirements.
Managing integration projects including equipment ordering, vendor negotiations, testing, troubleshooting, installation, and implementation of upgrades or new installations.
Reporting on project status, capacity planning, and metrics, as well as generating any other reports requested by the client and management.
Attend daily/weekly/Monthly meetings as required and interact regularly with management and clients to constantly improve services.


Education:
College degree from accredited university (Bachelor of Science in Engineering or Computer Science preferred). Technical certification in Computer Science or related telecommunications field also acceptable.


Technical
Avaya PBX or similar experience- 3+ years (S8700 platform a plus)
Network/Telecom Experience – 5+ years
Call center support – 3+ years (Call routing, vectoring, IVR (Conversant), Automated Attendant, call statistics - Avaya CMS V12,
Voice Capacity Planning
Blackberry support
Call Accounting (ECAS)
NICE call recording
VoIP- Avaya LSP, G650
Voice architecture determinations for Client designs
110 cross connect wiring (preferred)
Microsoft Suite

Behavioral
Time Management & Multitasking
Confident – ability to interface with internal and external customers
Ability to plan and lead meetings
Responsible – self motivating
Project Management skills
Ability to act as voice On-Call Engineer
Month end reporting

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
same as above

Other desired skills:
Avaya PBX