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Job Information
Job title

Telecom Repair Technician

Company Robert Half Technology
Wage Not specified
Location United States, Georgia, Macon
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 6/11/2009
Description
Robert Half Technology is seeking technically inclined individuals with exemplary customer interfacing skills to ensure effective handling of DSL, and ISP issues. Job Responsibilities:
  • Troubleshoot customer repair issues utilizing effective customer service skills in a call center environment.
  • Work with ILEC, other CLEC’s, customers, vendors, and internal departments to ensure service is restored in an expedient and satisfactory manner for all parties concerned.
  • Ensure the customer service experience is completed accurately within company-defined service delivery guidelines.
  • Utilize Telnet or GUI interface to troubleshoot voice issues in an existing BLC.
  • Review and analyze Customer Service Records (CSR) and how they relate to the customers’ repair issues.
  • Resolve Email and Web Hosting/Domain issues




All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
  • Set up and configure LAN/WAN
  • Ability to answer high volume customer calls and resolve DSL, and web hosting/domain issues
  • Knowledgeable of Transport and network protocols
  • Knowledgeable of Ethernet, CAT 5 and other network cabling,
  • Proven ability to interface with TCP/IP, UDP, DHCP, NAT, PAT, OSPF, EIGRP, Static routes, BGP, etc.
  • Working knowledge of certain ILEC systems ex: CSOTS, TAFI, LENS, SOEG
  • Complete special projects, and additional duties as assigned by Manager

  • Self-starter, highly organized and able to work with minimum supervision. Adept to troubleshooting and able to deal effectively in a fast-paced environment.
  • Analytical and patient with technical details and strong customer service skills. Ability to assess the impact of different network problems on end-user services.
  • Good written and verbal communication skills
  • Ability to work independently as part of a team.
  • High school diploma or equivalent Excellent Compensation Package:
  • Competitive Salary (commensurate with experience)
  • Medical/Dental/Vision/401k
  • Short & Long Term Disability/Life Insurance
  • Paid Vacation and Holidays

    Other desired skills:
    Telecom Repair Technician
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