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Job Information
Job title

Telecom Tech Consultant ( Avaya)

Company Humana
Wage between $0.00 - $0.00 Annually
Location United States, Kentucky, Louisville
Employment type Full Time
Education Not Specified
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 4/15/2008
Description
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

kRole: Technology Tech Consultant
Assignment: Telecommunications
Location: Louisville

Are you a fit?
Are you an analytical thinker and a self-starter? Would you enjoy using your technical skills to provide advice and guidance to both associates and customers?

Assignment Capsule
Responsibilities:
Design, implement, and maintain large Avaya PBX and VOIP environments, including determining and performing project tasks of medium to high complexity. Technical tasks may include but will not be limited to installation, customization, documentation, debugging, and performance tuning. Consultant should be an expert in all the relevant standards and best practices related to the Avaya software and hardware. Provide technical advice, counseling, and ongoing assistance and training to members of the group and to customers. Perform in-depth technical analysis of hardware and software and assist in making recommendations for new technology.

The Consultant would need experience supporting and maintaining at a second and third level support the following systems and technology:

Core Systems
  • Large Avaya PBX environments
  • Avaya Modular Messaging

    Core Technologies
  • Technical knowledge and experience with large Avaya telephone systems.
  • Avaya Certifications are highly desired.
  • VOIP Technology and its tendencies.
  • CTI background and experience.
  • TCP/IP experience.
  • QOS experience.
  • Telephony System and Traffic Engineering.
  • Router and LAN/WAN technology, ideally CISCO experience highly desired.
  • MS, AIX, and/or UNIX Server experience is highly desire.

    Key Accountabilities Include:
  • Design, document, and implement Avaya telephony systems and applications to support Humana's business requirements.
  • Perform second and third level support for the Avaya PBX environment.
  • Manage telephony projects.
  • Provide technological expertise to management and business partners in determining business requirements and alternatives.
  • Research technological telephony solutions based on Humana's business requirements.

    Requirements:
  • Certifications from Avaya for their PBX and Voice Mail systems.
  • Minimum of 5 years Avaya technological experience in both software and hardware.
  • Continuing education towards engineering certification from Avaya.
  • A college education in computer science is preferred by not required.

    Additional Informationdf-tc

    Experience/Skills
    See Above

    Other desired skills:
    Telecom, Avaya
    • This job has expired.