Telecommunications Coordinator

About Learning Care Group

Headquartered in Novi, Mich., Learning Care Group, Inc. provides early education and care services to children between the ages of six weeks and 12 years under its umbrella of brands: The Children's Courtyard, Childtime Learning Centers, La Petite Academy, Montessori Unlimited and Tutor Time Child Care / Learning Centers.

Today, the company is the fastest-growing, second largest for-profit child care provider in North America.

Between these five brands, Learning Care Group has more than 1,150 schools (corporate and franchise) with a system-wide capacity to serve close to 157,000 children in the U.S. and internationally.

The children are cared for an educated by close to 23,000 dedicated Directors, Academy Directors and teachers.  A team of employees who are located in our corporate offices provide support within a culture of service excellence.

On January 10th, 2006, Learning Care Group, Inc. was acquired by A.B.C. Learning Centres Limited (ASX: ABS) – the largest child care service provider in Australia.

Our organization takes great pride in its schools, high-level of customer service and ongoing commitment to our families. When you consider a career at Learning Care Group, you will be joining a team who provide support to our field within a culture of service excellence.

The Telecommunications Coordinator will be working with both voice and networking applications.  Experience with both is required.  Responsibilities include:

• Assisting with managing the day-to-day operations of all telecommunications and data equipment implementations and other related applications
• Installing, maintaining, troubleshooting, and repairing telecommunications equipment, switches, wiring, and related voice and data communications systems
• Administering Cisco devices such as routers, switches, and firewalls in a LAN/WAN environment
• Administering HP data switches and NEC/Avaya/3Com voice switches
• Compiling and maintaining various records and databases
• Analyzing telecommunications needs and make recommendations
• Communicating with vendors and end-users
• Performing related duties as required

General Requirements:

• Associate’s Degree, with coursework in telecommunications, networking, or a related field required
• Bachelor’s Degree a plus
• 4 years experience in telecommunications and networking
• Expertise in Microsoft Office applications
• Experience with supporting systems remotely
• Strong analytical and conceptual skills
• Some travel and after-hours work may be required

Technical Requirements:

• Proven experience working with a wide variety of PBX systems (NEC, Avaya, 3Com)
• Ability to support KTS telephones and equipment
• Experience with phone system programming, IVR technology, voice-data integration, local and wide area networking, cellular, PDA, and smartphone technology
• Proven experience working with DHCP, Authentication, Active Directory, Group Policy, and File Permissions
• Experience managing local area networks (LAN and WLAN)
• Ability to implement and support DSL, T1s, and VoIP connections
• Ability to identify and support ACD systems
• Can efficiently work with local, long distance, and data providers to order and troubleshoot issues related to incumbent telecommunication services

Email resumes to LCGResumes@learningcaregroup.com or fax to 248-697-9006.