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Job Information
Job title

Telecommunications Support Specialist

Company Chevy Chase Bank
Wage Not specified
Location United States, Maryland, Laurel
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 12/21/2007
Description
DUTIES/RESPONSIBILITIES:
- Provide support to the Bank's standard Nortel telephony platform including Norstar, Option 11, Option 61c and 81c.
- Provide support for the Bank's call scheduling package, call monitoring software and Symposium routing application for the Bank's Customer Contact Center, Retail Branch Network and other end user groups.
- Work closely with third party vendors and carriers to report and resolve telephony issues.
- Troubleshoot remotely, ISDN, T1 and Centrex issues with end user and provide problem resolution.
- The Support Specialist may work closely with the Engineering and Installation staff for the purpose of testing new LAN technologies while establishing the standards for the Information Systems Department.
- The Support Specialist at times has administrator rights for various software platforms.
- Minimal use of personnel transportation to support the Bank's end user groups within the local area.

REQUIREMENTS:
Skills/Abilities:
The Support Specialist must have experience with configuring, installing, supporting and providing technical advice for fhe following items:
Hardware
- Northern Telecom PBX Option 11,61c,81c
- Norstar System
- Routers
- Ethernet Switches
- CSU/DSU
- Modems
- IBM LAN workstations

Software
- Microsoft Windows NT, XP
- Microsoft Office Products
- Microsoft Explorer
- IBM Personal Communications/3270 Emulation
- HP Open View
- Adobe Acrobat
- Meridian Voice Mail
- Meridian MAX ACD
- Symposium
- Call Pilot
- X11 PBX Software

Network Protocols and Test Equipment
- TCP/IP

LAN/WAN (Layer1 and 2)
- Ethernet
- Sonet
- DS3
- T1
- Frame Relay
- DDS
- ISDN
- UTP/Cat 5 (unshielded twisted pair)
- Coax
Chevy Chase Bank and its affiliates is an equal opportunity employer and maintains a drug-free work environment.
M/F/D/Vdf-tc

Experience/Skills
See Above

Other desired skills:
Telecommunications Support Specialist
This job has expired.