CCCi has an excellent 4 month contract opportunity for a Telecommunications Business Analyst with a strong Telephony background. You should have extensive background in requirements analysis and use case development. You must have the ability to communicate effectively with technical and non-technical internal customers. You will Consult with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements and specifications for development of end-user programs, operational procedures and support and systems. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. May produce online and hard copy documentation and training materials for software applications and develop and implement a documentation strategy leveraging new technologies to provide more targeted information more efficiently to users. You may manage software applications training program for user personnel. At higher levels, directs IT research initiatives moving from the business concept stage through initiative direction, project definition, project execution, and project evaluation, up to and including operational support phase. Maintains, integrates, and communicates knowledge of industry directions and IT trends.
Experienced Business Analyst with a Telephony background is required. Extensive background in requirements analysis and use case development is also required. Must have the ability to communicate effectively with technical and non-technical internal customers. You should have experience c onducting business requirements reviews and formulates logical statements of business requirements; may gather business requirements. Analyzing marketplace, industry, company, technology trends, and best practices, vendor products, and services, etc. Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions; identifies/documents how applications/systems interact to support business processes. Develops selection evaluation criteria based on identified product requirements for tasks and processes and/or prepares specifications from which programs will be written. Negotiate commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation. Develops functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders. May participate in software testing and debugging plans to ensure functionality and quality; creates detailed test plans and scripts based on functional requirements and executes test scripts using testing tools. Writes user documentation based on functional requirements. Create and deliver training and development programs to all levels of IT professionals and end-users; May also design training programs, classes, workshops, computer-based training, and on-line help; Delivers training to a variety of audiences which demonstrates an understanding and application of adult learning principles; Develops and administers tools to measure the results of efforts; documents the value of services provided. At higher levels, leads others in functional design process, advises of tools to use in testing/training and new methodologies, and develops long-term strategy for functional design initiatives; develops strategic means to address common issues. May determine the costs and benefits of strategic initiatives, using incumbent business, technology, and project life cycle experience.
Required skills:Experienced Business Analyst with a Telephony background is required.