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Job Information
Job title

Telephony/CTI architect

Company Commercial Programming Systems, Inc.
Wage Not specified
Location United States, California, Torrance
Employment type Full Time
Education Not Specified
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 2/29/2008
Description
Enterprise Architect Telephony / CTI - 40% of time doing architect design

Enterprise Architecture Manager- Telephony CoE: Fulltime- (Torrance, CA)

Detailed Job Description:

Summary:

The Enterprise Architecture Manager is an expert who integrates a unique depth of expertise in both business operations and technical trends that can impact business.

The person in this role demonstrates an in-depth knowledge of architectures including the inter-relationships and interfaces between technologies and the strategic objectives of CLIENT.

The candidate provides expertise in multiple architectures including leading-edge technologies.

The candidate consistently integrates across a variety of technologies and serves as a technical reference/leader on critical projects or as an expert advisor to multiple project teams.

The candidate in this role acts as an advisor to management and customers on technologies and their applications. This role requires the candidate to liaison with industry and client business users.

40% Duties: Architecture Responsibilities:

40% Duties: Deployment Responsibilities:

20% Duties: Technology Strategy Responsibilities:

Technical Qualities:

Strong Subject Matter Expertise in Telecommunications and Call Center Technology includes – Enhanced Carrier Services, Telephony, PBX/ACD, Intelligent Call Routing, IVR, Work-force-management and Quality Monitoring.

Knowledge of all components of a technical architecture

Deep expertise in at least two IT disciplines in an open-systems environment / services oriented architecture (SOA), including, but not limited to, technical architecture, network management, application development, middleware, database management, or operations.

Exposure to multiple, diverse technical configurations, technologies, and processing environments.

Strong understanding of open-systems design and analysis.

Ability to translate business needs into technical architecture requirements.

Ability to apply multiple technical solutions to business problems.

Ability to comprehend the functions and capabilities of new technologies quickly.

Skills

Seven to 10 years experience developing and supporting Call Center technologies in a Fortune 1000 company

Well rounded experience in multiple call center technology domains including Call Routing, Self Service solutions, Work Force Management, Quality Monitoring and Customer Management applications

5+ years hands on experience with Genesys Product suite including routing, reporting and GVP in a multi-site environment

Hands on experience with Avaya Product suite including ACD and PDS

Experience architecting and developing IVR applications

Demonstrated ability to provide value across multiple projects or project activities to meet goals

Demonstrated ability to provide solutions and/or expertise to resolve production support issues

CLIENT Call Center Technology: Genesys Call Routing, Avaya S8700 PBX, Avaya PDS Dialer, Witness WFM, NICE QM, Siebel CRM, Genesys GVP

Middleware technologies (Tibco preferred)

DBMS

Networking


Education:

BS or BA degree in a related field or equivalent work experience.

Genesys Certified Engineer a plusdf-tc

Experience/Skills
See above

Other desired skills:
Telephony/CTI architect
This job has expired.