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Job title

Telephony Support Engineer/Analyst - NEEDED NOW!

Company CDI Corporation
Wage between $0.00 - $0.00 Annually
Location United States, North Carolina, Charlotte
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/6/2009
Description

Job Description:

WHY WAIT?
Are you looking for an exciting new opportunity?
This may be your lucky day!
It is time for a change, and CDI can help!

We have an immediate need for a Telephony Support Engineer/Analyst

JOB DESCRIPTION
The Telephony Support Analyst maintains all telephony systems to support operational business requirements. The role is responsible for support, administration and management of telephony systems and applications under limited direct supervision. The incumbent must be able to communicate effectively with non-technical operations personnel, highly technical vendor representatives, and other IT Department professionals. The Telephony Support Analyst must possess excellent analytical abilities, be a quick learner, be self-motivated, be able to work in a stressful environment, and be available to work flexible hours as projects and situations require.

Essential Duties:
- Provide telephony support for a multi-site Aspect ACD and Cisco IPCC environment.
- Support all voice networks for Wells Fargo Advisors business partners.
- System Administration and support of Inova Solutions Real Time application and displays across multiple sites.
- Provide support and administration of NICE call recording application.
- Utilize Cisco AW, Aspect System Manager Suite and Aspect Architect applications for development and problem resolution.
- Manage problem tickets using Peregrine Systems PICCT Production application.
- Coordinate phone setup and maintenance, interoffice moves and de-installs.

TAKE ACTION!
Why wait another day?
It is time to act!
Apply NOW and join the CDI Team TODAY!

Experience:





Telephony Support Engineer/Analyst - NEEDED NOW!
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Experience/Skills
See Above
 
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