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Job title

Tier 1 Tech Support

Company ACS Inc
Wage between $0.00 - $0.00 Hourly
Location United States, Kentucky, Lexington
Employment type Full Time
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 10/28/2009
Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

ACS IS NOW HIRING TIER 1 TECH SUPPORT AGENTS

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, please join us at our OPEN HOUSE-JOB FAIR
Monday thru Friday from 9am to 4pm
Saturday (Nov 7th) from 9am to 2pm
2432 Fortune Dr.
Lexington, KY 40509

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.
Requirements:
Mac OS, Windows or Linux experience
Previous Customer Service experience
High School Diploma or equivalent
Strong technical aptitude
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
see above
 
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