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Job Information
Job title

Tier III VoIP Database Support

Company Resolvit Resources
Wage Not specified
Location United States, Virginia, Vienna
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 5/1/2007
Description
Immediate opening (s) for a Tier III VoIP Telecommunications Engineer to work at a client site in Herndon, VA to work as part of a team providing VoIP services for a large telecommunications client. Responsibilities will be ensuring functionality in a production environment for the residential market. Monitors local systems to include troubleshooting, tuning and maintenance.

The support analyst will identify and correct problems in the order management system that cannot be solved by tier 2 support staff. The analyst will work to discover and document the root cause of problems so that they can be fixed by development.

Responsibilities include: identify and correct problems in the order management system; serve as primary escalation point for tier 2 staff; lead bridge calls for severity 2 or higher outages; train and mentor tier 2 staff; be part of an on call rotation - as on call, will be available on an 'as needed' basis to help troubleshoot any problems that are occur; build positive working relationships with counterparts other teams.

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Experience/Skills
* Oracle SQL, PL/SQL - must be able to write procedures and functions
* UNIX (Sun Solaris) - must be comfortable working in a Unix environment
* Perl scripting
* Small project planning and tracking
* Previous experience in a support role
* Excellent communications skills
* Must be comfortable in a rapidly changing environment
* Must be adaptable, able to quick learn new skills and demonstrate excellent problem solving skills
* Basic understanding of the telephony business
Nice to have:
* DBI perl module
* TOAD

Please include the Job ID number with any correspondence.

Other desired skills:
* Oracle SQL, PL/SQL - must be able to write procedures and functions
* UNIX (Sun Solaris) - must be comfortable working in a Unix environment
* Perl scripting
* Small project planning and tracking
* Previous experience in a support role
*

This job has expired.